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- Tasks: Lead a team to gather and analyse customer feedback for impactful improvements.
- Company: Join a well-known manufacturing business focused on customer satisfaction.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Other info: Opportunity for continuous improvement and collaboration across departments.
- Why this job: Be the voice of the customer and drive meaningful change in products and services.
- Qualifications: Experience in team leadership and customer service roles is essential.
The predicted salary is between 30000 - 40000 £ per year.
RECRUITMENTiQ is working in partnership with a well-known manufacturing business, who are looking for a proactive and driven Customer Feedback Team Leader to champion the voice of the customer across our business. This is a hands-on leadership role where you will oversee the collection, analysis, and response to customer feedback, ensuring insights translate into meaningful improvements across our products, services, and customer experience. You will lead and develop a dedicated team, drive performance against KPIs, and work closely with cross-functional departments to ensure customer feedback shapes business decisions.
Key Responsibilities
- Customer Feedback & Insights
- Collect, categorise, and analyse customer feedback to identify trends, pain points, and opportunities.
- Produce and present regular reports on customer sentiment and satisfaction metrics.
- Respond to customer feedback where appropriate, ensuring concerns are acknowledged and resolved professionally.
- Track progress of feedback initiatives and ensure timely resolution of issues.
- Drive root cause analysis to support continuous improvement and cost control.
- Act as a key liaison between customers and internal teams including Sales, Operations, Transport, Quality, and Customer Service.
- Clearly communicate insights and recommendations to stakeholders.
- Escalate key risks, trends, and issues to senior leadership.
- Lead, coach, and develop the Customer Feedback team.
- Conduct regular 1-2-1s and performance reviews.
- Set objectives aligned with business KPIs and monitor progress.
- Manage team workflow to ensure feedback is handled within SLA targets.
- Oversee absence management, engagement, and performance.
- Identify and prioritise improvement opportunities based on customer insights.
- Recommend and implement strategies to enhance the customer experience.
- Support business-wide continuous improvement initiatives.
- Stay up to date with customer feedback tools and best practices.
Requirements
About You
- Essential:
- Proven experience leading or supervising a team.
- Minimum 2 years’ experience in a customer service, support, or feedback-focused role.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Highly organised with strong attention to detail.
- Proficient in Microsoft Office, particularly Excel and Word.
- Self-motivated with the ability to work both independently and collaboratively.
- Experience dealing with customers and members of the public.
Please apply by sending your up to date CV.
Customer Feedback Team Leader employer: RECRUITMENTiQ
Contact Detail:
RECRUITMENTiQ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Feedback Team Leader
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and values.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want you to sound confident and authentic, not like you’re reading from a script!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace Customer Feedback Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Feedback Team Leader. Highlight your experience in customer service and any leadership roles you've had. We want to see how you can champion the voice of the customer!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use examples from your past roles to show how you've collected and analysed customer feedback, and how that led to improvements. We love seeing real-life applications of your skills!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, especially when it comes to your achievements and insights.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at RECRUITMENTiQ
✨Know Your Customer Feedback Tools
Familiarise yourself with the latest customer feedback tools and best practices. Be ready to discuss how you've used these tools in previous roles to gather and analyse customer insights.
✨Showcase Your Leadership Skills
Prepare examples of how you've led a team in the past, focusing on coaching and developing team members. Highlight specific instances where your leadership directly improved team performance or customer satisfaction.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing customer insights and recommendations. Use the STAR method (Situation, Task, Action, Result) to structure your responses during the interview.
✨Demonstrate Analytical Thinking
Be prepared to discuss how you've identified trends and pain points from customer feedback. Bring examples of reports you've produced and how those insights led to meaningful improvements in products or services.