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- Tasks: Engage with customers, process orders, and support the brewery team.
- Company: Join a family-run brewery with a passion for great beer.
- Benefits: 28 days leave, beer discounts, pension contributions, and free parking.
- Why this job: Be the heart of our operations and build lasting customer relationships.
- Qualifications: Sales experience, excellent communication skills, and a friendly attitude.
- Other info: Flexible, dynamic team environment with opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
RECRUITMENTiQ is working on partnership with an award-winning, independent, family-run brewery with deep roots in great beer. As we continue to grow, we're looking for an experienced, confident and personable sales-focused individual to join our office team. This role sits at the heart of our operations, keeping regular contact with pubs and bottle stockists, checking in regularly and taking/processing orders and working closely with our field-based sales representative to ensure customers are well looked after and that everything flows seamlessly from brew schedule to delivery.
You’ll be the driving force behind growing our customer base, strengthening trade relationships and representing Bishop Nick with warmth, confidence and authenticity. Alongside this, you’ll help keep the office organised, systems up to date and support the wider team with admin, online sales and the on-site brewery shop.
What You’ll Be Doing:
- Customer Relationships & Sales Support
- Regularly contact trade customers (pubs, clubs & bottle stockists) to take orders, promote our brands and maintain relationships
- Handle incoming trade and retail orders and enquiries by phone and email
- Work closely with the production team to ensure smooth fulfilment (This is a relationship-led, consultative role - not hard selling)
- Maintain and update the brewery management system (training provided)
- Update brew schedules, product listings and stock levels
- Process orders, print dispatch paperwork and assist with delivery planning
- Keep customer and contact databases up to date
- General office administration and filing
- Answer and field incoming calls
- Order stationery and office supplies
- Keep the office organised and running efficiently
- Assist with online order fulfilment and courier bookings
- Support the brewery shop when required - taking payments, recording sales and keeping displays tidy
- Assist with our annual Fathers Day event (Revelry Day)
- Help co-ordinate occasional Brew Day Experiences and brewery tours
About You
You’ll fit right in if you:
- Enjoy speaking to customers and building rapport
- Have a friendly telephone manner and a good sense of humour
- Have experience in sales, account management or customer order processing
- Are highly organised, efficient and calm under pressure
- Have excellent Microsoft Office skills (Word, Excel, Outlook)
- Pick up new systems easily (training provided)
- Are reliable, flexible and happy to muck in as part of a small team
Nice to have:
- Interest in the Real Ale / brewing industry
- Experience with basic financial data entry (QuickBooks or similar)
Hours: Full-Time 8.30 - 16.30 (5 days a week) / Permanent / Start ASAP
Benefits and allowances: 28 days annual leave including Bank Holidays / Generous discount on beer / Company pension contribution / Branded t-shirt and fleece / Free parking on site.
For further information and to send your CV please click "Apply now".
Sales & Customer Relations Coordinator in Braintree employer: RECRUITMENTiQ
Contact Detail:
RECRUITMENTiQ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Customer Relations Coordinator in Braintree
✨Tip Number 1
Get to know the company inside out! Research their values, products, and culture. This way, when you chat with them, you can show off your knowledge and passion for their brand.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience in sales and customer relations. Think of examples where you've built strong relationships or solved problems for customers – this will make you stand out.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have. Plus, it shows you're genuinely interested in the company!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Sales & Customer Relations Coordinator in Braintree
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and humour into your cover letter. Remember, this role is all about building relationships, so show us how you connect with people.
Tailor Your CV: Make sure your CV is tailored to the Sales & Customer Relations Coordinator role. Highlight any relevant experience in sales or customer service, and don’t forget to mention your organisational skills. We love seeing how your background aligns with what we’re looking for!
Be Specific About Your Experience: In your application, be specific about your past experiences that relate to the job. If you've handled customer orders or maintained databases, give us the details! We want to know how you’ve made an impact in previous roles and how you can do the same with us.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do at StudySmarter.
How to prepare for a job interview at RECRUITMENTiQ
✨Know Your Brewery
Before the interview, do some research on the brewery's history, values, and products. Being able to discuss their beers and what makes them unique will show your genuine interest and help you connect with the interviewers.
✨Showcase Your People Skills
Since this role is all about building relationships, be prepared to share examples of how you've successfully managed customer relationships in the past. Highlight your friendly telephone manner and any experiences where you've gone above and beyond for a customer.
✨Demonstrate Organisational Skills
The job requires keeping things organised and running smoothly. Bring up specific instances where you've managed multiple tasks or projects efficiently. Mention any tools or systems you've used to stay organised, especially if you're familiar with Microsoft Office.
✨Be Ready for Scenario Questions
Expect questions that assess how you'd handle real-life situations, like dealing with a difficult customer or managing an order mix-up. Think through your responses ahead of time, focusing on your problem-solving skills and ability to remain calm under pressure.
