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- Tasks: Assist customers with orders via phone, email, or app while ensuring timely service.
- Company: Join a leading U.K. animal feed manufacturer with a strong retail presence.
- Benefits: Enjoy 30 days of annual leave, flexible benefits, and staff discounts.
- Why this job: Make a real impact by providing top-notch service and support to valued customers.
- Qualifications: No specific experience required; just bring your passion for customer service!
- Other info: Be part of a supportive team that values respect and professionalism.
The predicted salary is between 24000 - 36000 £ per year.
RECRUITMENTiQ is working in partnership with one of the U.Ks leading animal feed manufacturers. the companys core business is the supply of livestock feed plus a retail division of 21 Country Stores. The successful candidates will be an integral part of the Customer Service team, working closely with the operations & sales teams to ensure the delivery of quality products to our valued customers, making a difference and add value for our customers by providing the highest level of service, advice and account management. As a Customer Service Assistant, you will treat all customers with respect, integrity and highest level of professionalism, listening to our Customers needs and meeting their expectations. Heres what it means for you: 30 days annual leave for all colleagues (including bank holidays and pro rata if part-time) Flexible benefits including Cycle to Work, Staff Discount in our Country Stores, Employee Assistance Programme Pension Scheme Attractive Salary Heres what you will be doing: Take orders from customer and sales team by phone, email or APP Ensure the Customer Service calls are answered timely and efficiently Ensure orders are processed efficiently and accurately within a timely manner Manage pre-emption and Standing orders for a portfolio of customers Run and interpret regular reports, taking action whe…
Customer Services Assistant employer: RECRUITMENTiQ Careers
Contact Detail:
RECRUITMENTiQ Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant
✨Tip Number 1
Familiarize yourself with the animal feed industry and the specific products offered by the company. This knowledge will help you engage in meaningful conversations during the interview and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. As a Customer Service Assistant, you'll need to convey information clearly and professionally, so consider role-playing scenarios with a friend or family member.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've handled customer inquiries or complaints in the past. Being able to articulate your approach to resolving issues will set you apart from other candidates.
✨Tip Number 4
Research the company's values and mission statement. Aligning your answers and demeanor with their core principles during the interview will demonstrate that you're a good cultural fit for the team.
We think you need these skills to ace Customer Services Assistant
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Services Assistant position. Understand the key responsibilities and the skills required, such as effective communication and customer management.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service or related fields. Emphasize any previous roles where you demonstrated professionalism, integrity, and the ability to meet customer needs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully handled customer inquiries or resolved issues in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at RECRUITMENTiQ Careers
✨Show Your Customer Service Skills
Be prepared to discuss your previous experience in customer service. Highlight specific examples where you went above and beyond to meet a customer's needs, as this role requires treating customers with respect and professionalism.
✨Understand the Product
Familiarize yourself with the company's products, especially livestock feed and retail offerings. Being knowledgeable about what you will be supporting will demonstrate your commitment and help you answer questions more effectively.
✨Demonstrate Team Collaboration
Since the role involves working closely with operations and sales teams, be ready to share examples of how you've successfully collaborated with others in past roles. This shows that you can work well in a team environment.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in this position, such as handling complaints or processing orders. Prepare your responses to show how you would handle these situations professionally and efficiently.
