At a Glance
- Tasks: Manage end-to-end ocean export shipments and ensure excellent customer service.
- Company: Join a global logistics company with a strong team in Manchester.
- Benefits: Competitive salary, life and medical benefits, and a supportive work environment.
- Other info: Opportunity for career growth and development in a fast-paced industry.
- Why this job: Be part of a dynamic team and make an impact in global logistics.
- Qualifications: 3+ years in ocean freight forwarding and strong customer service skills.
The predicted salary is between 30000 - 35000 £ per year.
Global logistics company are seeking an experienced Ocean Freight Export Operator to join the Manchester team. This role is responsible for managing end-to-end ocean export shipments, ensuring excellent customer service while maintaining strong relationships with customers, suppliers, and internal teams.
We are looking for an experienced Ocean Exports Operator located at the Manchester office. This role focuses on delivering excellent customer service while managing the end-to-end ocean export process. To be successful you will have handled shipments, quotations, customs processes, and invoicing while maintaining strong relationships with customers, suppliers, and internal teams. The role also requires flexibility to support multimodal activities and assist the supervisor during periods of absence or holiday.
Key Responsibilities as an Ocean Exports Operator:- Maintain regular communication with customers and suppliers to build and sustain strong relationships
- Manage cost control and job profitability
- Complete end-to-end forwarding activities for export shipments
- Follow strict, time-sensitive SOPs and KPIs to ensure compliance and operational efficiency
- Work closely with internal teams and external partners
- Deliver a high level of customer service at all times
- Use CargoWise and Microsoft Office systems as required
- Ensure invoicing and job costing are completed within required timeframes
- Support month-end departmental compliance
- Complete customs entries and ensure compliance with customs regulations
- Assist supervisors and managers when required
- Produce internal and customer-specific reports within deadlines
- Resolve customer and supplier queries efficiently
- Follow and promote best practice processes within the business
- Assist with internal and external rate reviews
- Participate in customer reviews to strengthen relationships and service visibility
- Support sales and management with customer development opportunities
- Operate within the company’s Quality Assurance system
- Maintain full compliance with customs regulations and health & safety requirements
- Carry out additional duties as required by management
As an Ocean Exports Operator you will have:
- Minimum 3 years’ experience in ocean freight forwarding, specifically exports (FCL & LCL)
- Experience using CargoWise
- Strong PC skills including Microsoft Excel and Word
- Good understanding of customs clearance, tariffs, and procedures
- Ability to follow and contribute to operational procedures and SOPs
- Excellent customer service skills
- Educated to GCSE/O-Level standard or equivalent
- Strong problem-solving ability
- Customer-focused approach
- Commercial awareness with a focus on profitability and operational improvement
- Good negotiation skills
- Team-oriented, organised, and detail-focused
The position is paying a salary of £30,000 to £35,000 along with great benefits to include life and medical. This is based on site Monday to Friday 40 hours a week. Interested, submit your CV and we will be in touch.
Export Specialist in Warrington employer: Recruitment
Join a leading global logistics company in Manchester, where we prioritise employee growth and development within a dynamic and supportive work culture. As an Export Specialist, you will benefit from competitive salaries, comprehensive health benefits, and the opportunity to build strong relationships with customers and suppliers while working in a collaborative environment that values excellence and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Export Specialist in Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics industry, especially those who work in ocean freight. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of customs processes and ocean export regulations. We want you to shine when discussing your experience with FCL and LCL shipments!
✨Tip Number 3
Showcase your customer service skills during interviews. Share specific examples of how you've built strong relationships with clients and resolved issues efficiently. This is key for the Ocean Exports Operator role!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Export Specialist in Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in ocean freight forwarding, especially exports. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Ocean Exports Operator role. Share specific examples of how you've managed end-to-end shipments and built strong relationships with customers.
Show Off Your Skills:Don’t forget to mention your experience with CargoWise and your strong PC skills. We love candidates who can hit the ground running, so make sure we know you’ve got what it takes to excel in this role!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Recruitment
✨Know Your Stuff
Make sure you brush up on your ocean freight knowledge, especially around exports. Be ready to discuss your experience with FCL and LCL shipments, customs processes, and how you've handled invoicing in the past. This will show that you’re not just familiar with the role but have practical experience to back it up.
✨Showcase Your Customer Service Skills
Since this role is all about maintaining strong relationships, be prepared to share specific examples of how you've delivered excellent customer service. Think of times when you resolved issues or went the extra mile for a client. This will highlight your customer-focused approach.
✨Demonstrate Team Spirit
The job requires working closely with internal teams and external partners, so be ready to talk about your teamwork experiences. Share instances where you collaborated effectively or supported colleagues during busy periods. This will show that you’re a team player who can contribute positively to the work environment.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Prepare to discuss challenges you've faced in previous roles and how you overcame them, particularly in relation to cost control and job profitability. This will demonstrate your commercial awareness and ability to think on your feet.
