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- Tasks: Manage end-to-end ocean export shipments and deliver top-notch customer service.
- Company: Join a global logistics company with a strong team culture in Manchester.
- Benefits: Competitive salary, life and medical benefits, and a supportive work environment.
- Other info: Opportunity for career growth and development in a fast-paced industry.
- Why this job: Be part of a dynamic team and enhance your skills in ocean freight forwarding.
- Qualifications: 3 years' experience in ocean freight exports and strong customer service skills.
The predicted salary is between 30000 - 35000 £ per year.
Global logistics company are seeking an experienced Ocean Freight Export Operator to join the Manchester team. This role is responsible for managing end-to-end ocean export shipments, ensuring excellent customer service while maintaining strong relationships with customers, suppliers, and internal teams.
We are looking for an experienced Ocean Exports Operator located at the Manchester office. This role focuses on delivering excellent customer service while managing the end-to-end ocean export process. To be successful you will have handled shipments, quotations, customs processes, and invoicing while maintaining strong relationships with customers, suppliers, and internal teams. The role also requires flexibility to support multimodal activities and assist the supervisor during periods of absence or holiday.
Key Responsibilities as an Ocean Exports Operator:
- Maintain regular communication with customers and suppliers to build and sustain strong relationships
- Manage cost control and job profitability
- Complete end-to-end forwarding activities for export shipments
- Follow strict, time-sensitive SOPs and KPIs to ensure compliance and operational efficiency
- Work closely with internal teams and external partners
- Deliver a high level of customer service at all times
- Use CargoWise and Microsoft Office systems as required
- Ensure invoicing and job costing are completed within required timeframes
- Support month-end departmental compliance
- Complete customs entries and ensure compliance with customs regulations
- Assist supervisors and managers when required
- Produce internal and customer-specific reports within deadlines
- Resolve customer and supplier queries efficiently
- Follow and promote best practice processes within the business
- Assist with internal and external rate reviews
- Participate in customer reviews to strengthen relationships and service visibility
- Support sales and management with customer development opportunities
- Operate within the company’s Quality Assurance system
- Maintain full compliance with customs regulations and health & safety requirements
- Carry out additional duties as required by management
As an Ocean Exports Operator you will have:
- Minimum 3 years’ experience in ocean freight forwarding, specifically exports (FCL & LCL)
- Experience using CargoWise
- Strong PC skills including Microsoft Excel and Word
- Good understanding of customs clearance, tariffs, and procedures
- Ability to follow and contribute to operational procedures and SOPs
- Excellent customer service skills
- Educated to GCSE/O-Level standard or equivalent
Key Competencies:
- Strong problem-solving ability
- Customer-focused approach
- Commercial awareness with a focus on profitability and operational improvement
- Good negotiation skills
- Team-oriented, organised, and detail-focused
The position is paying a salary of £30,000 to £35,000 along with great benefits to include life and medical. This is based on site Monday to Friday 40 hours a week. Interested, submit your CV and we will be in touch.
Temporary Export Administrator in Manchester employer: Recruitment
Contact Detail:
Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Export Administrator in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics industry, especially those who work in ocean freight. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of customs processes and ocean export operations. We recommend practising common interview questions and having examples ready that showcase your customer service skills and problem-solving abilities.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
✨Tip Number 4
Apply through our website for the best chance at landing that Ocean Exports Operator role. We’re always looking for talented individuals, and applying directly can help us see your application faster!
We think you need these skills to ace Temporary Export Administrator in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in ocean freight forwarding, especially exports. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Ocean Exports Operator role. Share specific examples of how you've delivered excellent customer service and managed end-to-end export processes.
Showcase Your Skills: Don’t forget to mention your experience with CargoWise and Microsoft Office. We love candidates who can demonstrate strong PC skills and a good understanding of customs clearance and tariffs, so make sure these are front and centre!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Recruitment
✨Know Your Stuff
Make sure you brush up on your ocean freight knowledge, especially around exports. Familiarise yourself with terms like FCL and LCL, customs processes, and the CargoWise system. This will show that you're not just a good fit for the role but also genuinely interested in the industry.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer service, prepare examples of how you've successfully managed customer relationships in the past. Think about specific situations where you resolved issues or improved service delivery, as this will highlight your ability to maintain strong relationships.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Prepare scenarios where you had to think on your feet or navigate tricky situations, especially related to logistics or customer queries. This will demonstrate your capability to handle challenges effectively.
✨Understand the Company Culture
Research the company’s values and culture before the interview. Knowing how they operate and what they prioritise can help you tailor your responses to align with their expectations. It shows that you’re not just looking for any job, but that you want to be part of their team.