At a Glance
- Tasks: Manage end-to-end ocean export shipments and ensure excellent customer service.
- Company: Join a global logistics company with a strong team culture in Manchester.
- Benefits: Competitive salary, life and medical benefits, and a supportive work environment.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make an impact in global trade while building strong relationships with customers and suppliers.
- Qualifications: 3+ years in ocean freight forwarding and experience with CargoWise.
The predicted salary is between 30000 - 35000 £ per year.
Global logistics company are seeking an experienced Ocean Freight Export Operator to join the Manchester team. This role is responsible for managing end-to-end ocean export shipments, ensuring excellent customer service while maintaining strong relationships with customers, suppliers, and internal teams.
We are looking for an experienced Ocean Exports Operator located at the Manchester office. This role focuses on delivering excellent customer service while managing the end-to-end ocean export process.
To be successful you will have handled shipments, quotations, customs processes, and invoicing while maintaining strong relationships with customers, suppliers, and internal teams. The role also requires flexibility to support multimodal activities and assist the supervisor during periods of absence or holiday.
Key Responsibilities as an Ocean Exports Operator:- Maintain regular communication with customers and suppliers to build and sustain strong relationships
- Manage cost control and job profitability
- Complete end-to-end forwarding activities for export shipments
- Follow strict, time-sensitive SOPs and KPIs to ensure compliance and operational efficiency
- Work closely with internal teams and external partners
- Deliver a high level of customer service at all times
- Use CargoWise and Microsoft Office systems as required
- Ensure invoicing and job costing are completed within required timeframes
- Support month-end departmental compliance
- Complete customs entries and ensure compliance with customs regulations
- Assist supervisors and managers when required
- Produce internal and customer-specific reports within deadlines
- Resolve customer and supplier queries efficiently
- Follow and promote best practice processes within the business
- Assist with internal and external rate reviews
- Participate in customer reviews to strengthen relationships and service visibility
- Support sales and management with customer development opportunities
- Operate within the company’s Quality Assurance system
- Maintain full compliance with customs regulations and health & safety requirements
- Carry out additional duties as required by management
- Minimum 3 years’ experience in ocean freight forwarding, specifically exports (FCL & LCL)
- Experience using CargoWise
- Strong PC skills including Microsoft Excel and Word
- Good understanding of customs clearance, tariffs, and procedures
- Ability to follow and contribute to operational procedures and SOPs
- Excellent customer service skills
- Educated to GCSE/O-Level standard or equivalent
- Strong problem-solving ability
- Customer-focused approach
- Commercial awareness with a focus on profitability and operational improvement
- Good negotiation skills
- Team-oriented, organised, and detail-focused
The position is paying a salary of £30,000 to £35,000 along with great benefits to include life and medical. This is based on site Monday to Friday 40 hours a week. Interested, submit your CV and we will be in touch.
Export Specialist in Manchester employer: Recruitment
As a leading global logistics company, we pride ourselves on fostering a dynamic work environment in our Manchester office, where collaboration and innovation thrive. Our commitment to employee growth is evident through ongoing training opportunities and a supportive culture that values strong relationships with customers and colleagues alike. With competitive salaries and comprehensive benefits, including life and medical insurance, we ensure our team members feel valued and empowered to excel in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Export Specialist in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics industry, especially those who work in ocean freight. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of customs processes and ocean export regulations. We want you to shine when discussing your experience with FCL and LCL shipments!
✨Tip Number 3
Showcase your customer service skills during interviews. Share specific examples of how you've built strong relationships with customers and suppliers in your previous roles. We love hearing about real-life success stories!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates like you to join our team.
We think you need these skills to ace Export Specialist in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in ocean freight forwarding, especially exports. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Ocean Exports Operator role. We love seeing enthusiasm and a clear understanding of the responsibilities involved.
Showcase Your Customer Service Skills:Since this role is all about excellent customer service, make sure to include examples of how you've built strong relationships with customers and suppliers in your application. We want to know how you handle queries and resolve issues!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get back to you quickly. We can’t wait to hear from you!
How to prepare for a job interview at Recruitment
✨Know Your Stuff
Make sure you brush up on your ocean freight knowledge, especially around exports. Familiarise yourself with terms like FCL and LCL, and be ready to discuss your experience with customs processes and invoicing. This will show that you’re not just a candidate, but someone who truly understands the role.
✨Showcase Your Customer Service Skills
Since this role is all about maintaining strong relationships, prepare examples of how you've delivered excellent customer service in the past. Think of specific situations where you resolved issues or improved client satisfaction. This will highlight your customer-focused approach.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Prepare scenarios where you had to think on your feet or negotiate effectively. This will demonstrate your strong problem-solving skills and commercial awareness, which are crucial for managing cost control and job profitability.
✨Familiarise Yourself with CargoWise
If you’ve used CargoWise before, be prepared to discuss your experience with it. If not, do a bit of research to understand its functionalities. Showing that you’re proactive about learning new systems can set you apart from other candidates.
