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- Tasks: Manage end-to-end ocean export shipments and ensure excellent customer service.
- Company: Global logistics company with a focus on teamwork and innovation.
- Benefits: Competitive salary, life and medical benefits, and a supportive work environment.
- Why this job: Join a dynamic team and make an impact in global logistics.
- Qualifications: 3+ years in ocean freight forwarding and strong customer service skills.
- Other info: Opportunity for career growth in a fast-paced industry.
The predicted salary is between 30000 - 35000 £ per year.
Global logistics company are seeking an experienced Ocean Freight Export Operator to join the Manchester team. This role is responsible for managing end-to-end ocean export shipments, ensuring excellent customer service while maintaining strong relationships with customers, suppliers, and internal teams.
We are looking for an experienced Ocean Exports Operator located at the Manchester office. This role focuses on delivering excellent customer service while managing the end-to-end ocean export process.
To be successful you will have handled shipments, quotations, customs processes, and invoicing while maintaining strong relationships with customers, suppliers, and internal teams. The role also requires flexibility to support multimodal activities and assist the supervisor during periods of absence or holiday.
Key Responsibilities as an Ocean Exports Operator:- Maintain regular communication with customers and suppliers to build and sustain strong relationships
- Manage cost control and job profitability
- Complete end-to-end forwarding activities for export shipments
- Follow strict, time-sensitive SOPs and KPIs to ensure compliance and operational efficiency
- Work closely with internal teams and external partners
- Deliver a high level of customer service at all times
- Use CargoWise and Microsoft Office systems as required
- Ensure invoicing and job costing are completed within required timeframes
- Support month-end departmental compliance
- Complete customs entries and ensure compliance with customs regulations
- Assist supervisors and managers when required
- Produce internal and customer-specific reports within deadlines
- Resolve customer and supplier queries efficiently
- Follow and promote best practice processes within the business
- Assist with internal and external rate reviews
- Participate in customer reviews to strengthen relationships and service visibility
- Support sales and management with customer development opportunities
- Operate within the company’s Quality Assurance system
- Maintain full compliance with customs regulations and health & safety requirements
- Carry out additional duties as required by management
- Minimum 3 years’ experience in ocean freight forwarding, specifically exports (FCL & LCL)
- Experience using CargoWise
- Strong PC skills including Microsoft Excel and Word
- Good understanding of customs clearance, tariffs, and procedures
- Ability to follow and contribute to operational procedures and SOPs
- Excellent customer service skills
- Educated to GCSE/O-Level standard or equivalent
- Strong problem-solving ability
- Customer-focused approach
- Commercial awareness with a focus on profitability and operational improvement
- Good negotiation skills
- Team-oriented, organised, and detail-focused
The position is paying a salary of £30,000 to £35,000 along with great benefits to include life and medical. This is based on site Monday to Friday 40 hours a week. Interested, submit your CV and we will be in touch.
Air and Ocean Export Operator in Manchester employer: Recruitment
Contact Detail:
Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Air and Ocean Export Operator in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics industry, especially those who work in ocean freight. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of customs processes and ocean export regulations. We want you to shine when discussing your experience with FCL and LCL shipments!
✨Tip Number 3
Showcase your customer service skills during interviews. Share specific examples of how you've built strong relationships with clients and resolved issues efficiently. This is key for the Ocean Exports Operator role!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Air and Ocean Export Operator in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in ocean freight forwarding, especially exports. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Show Off Your Customer Service Skills: Since this role is all about delivering excellent customer service, we recommend you include specific examples of how you've built strong relationships with customers and suppliers in your previous roles. It’ll make your application stand out!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Ocean Exports Operator position.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Recruitment
✨Know Your Stuff
Make sure you brush up on your ocean freight knowledge, especially around exports. Familiarise yourself with terms like FCL and LCL, customs processes, and the use of CargoWise. This will show that you're not just a candidate, but someone who understands the industry.
✨Showcase Your Customer Service Skills
Since this role is all about maintaining strong relationships, be ready to share examples of how you've delivered excellent customer service in the past. Think of specific situations where you resolved issues or improved client satisfaction – this will really make you stand out.
✨Be Ready for Problem-Solving Questions
Expect questions that test your problem-solving abilities. Prepare some scenarios where you faced challenges in logistics or customer relations and explain how you tackled them. This will demonstrate your critical thinking and adaptability.
✨Demonstrate Team Spirit
This role requires working closely with internal teams and external partners. Be prepared to discuss how you’ve collaborated with others in previous roles. Highlight your team-oriented mindset and how you contribute to a positive work environment.