Recruitment is seeking a Head of Service Delivery for a 12-15 month FTC based in London. The role leads service delivery across multiple regions, ensuring SLA compliance, strong customer satisfaction and continuous improvement.
You will oversee incident, problem, change and knowledge management, define service delivery frameworks, report KPIs, and collaborate with Account Managers to drive improvements. Hybrid work arrangement.
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Global Head of IT Service Delivery - Hybrid employer: Recruitment
As the Head of Service Delivery, you will join a dynamic and innovative team dedicated to delivering exceptional IT services across multiple regions. Our company fosters a collaborative work culture that prioritises employee growth through continuous training and development opportunities, ensuring you can thrive in your role. Located in a vibrant area, we offer a supportive environment where your contributions are valued, and you can make a meaningful impact on customer satisfaction and service excellence.
