At a Glance
- Tasks: Manage end-to-end ocean export shipments and ensure excellent customer service.
- Company: Global logistics company with a strong focus on teamwork and customer relationships.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Flexible role with opportunities to assist in multimodal activities.
- Why this job: Join a vibrant team and make a real impact in global logistics.
- Qualifications: Experience in ocean freight exports and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Global logistics company are seeking an experienced Ocean Freight Export Operator to join the Manchester team. This role is responsible for managing end-to-end ocean export shipments, ensuring excellent customer service while maintaining strong relationships with customers, suppliers, and internal teams.
We are looking for an experienced Ocean Exports Operator located at the Manchester office. This role focuses on delivering excellent customer service while managing the end-to-end ocean export process. To be successful, you will have handled shipments, quotations, customs processes, and invoicing while maintaining strong relationships with customers, suppliers, and internal teams. The role also requires flexibility to support multimodal activities and assist the supervisor during periods of absence or holiday.
Key Responsibilities as an Ocean Exports Operator:- Maintain regular communication with customers and suppliers to build and sustain strong relationships
- Manage cost control and job profitability
- Complete end-to-end forwarding activities for export shipments
- Follow strict, time-sensitive SOPs and KPIs to ensure compliance and operational efficiency
- Work closely with internal teams and external partners
- Deliver a high level of customer service at all times
- Use CargoWise and Microsoft Office systems as required
- Ensure invoicing and job costing are completed within required timeframes
- Support month-end departmental compliance
- Complete customs entries and ensure compliance with customs regulations
- Assist supervisors and managers when required
- Produce internal and customer-specific reports within deadlines
- Resolve customer and supplier queries efficiently
- Follow and promote best practice processes within the business
- Assist with internal and external rate reviews
- Participate in customer reviews to strengthen relationships and service visibility
- Support sales and management with customer development opportunities
- Operate within the company’s Quality Assurance system
- Maintain full compliance with customs regulations and health
Export Specialist employer: Recruitment
As a leading global logistics company, we pride ourselves on fostering a dynamic and inclusive work environment in our Manchester office. Our commitment to employee growth is evident through ongoing training opportunities and a culture that values collaboration and innovation. Join us to be part of a team that not only prioritises excellent customer service but also supports your professional development in the fast-paced world of ocean exports.
StudySmarter Expert Advice🤫
We think this is how you could land Export Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics industry, especially those who work with ocean exports. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of customs processes and invoicing. We want you to shine when discussing your experience with end-to-end export shipments, so practice articulating your past successes!
✨Tip Number 3
Showcase your customer service skills! During interviews, share specific examples of how you've built strong relationships with customers and suppliers. This will demonstrate your ability to deliver excellent service, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Export Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Ocean Exports Operator role. Highlight your experience with end-to-end ocean export shipments, customer service, and any relevant software like CargoWise. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about logistics and how your previous roles have prepared you for this position. We love seeing genuine enthusiasm and a personal touch.
Showcase Your Communication Skills:Since this role involves maintaining strong relationships with customers and suppliers, make sure to highlight your communication skills in your application. We value candidates who can demonstrate their ability to build rapport and resolve queries efficiently.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Recruitment
✨Know Your Ocean Freight Inside Out
Make sure you brush up on your knowledge of ocean freight processes, including customs regulations and invoicing. Being able to discuss specific examples from your past experience will show that you’re not just familiar with the theory but have practical skills too.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer service, prepare to share instances where you've successfully managed customer relationships. Highlight how you resolved issues or improved service delivery, as this will demonstrate your ability to maintain strong connections with clients.
✨Familiarise Yourself with CargoWise and Microsoft Office
If you’ve used CargoWise or similar systems before, be ready to talk about your experience. If not, take some time to learn the basics of these tools. Showing that you’re tech-savvy and willing to learn can set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world situations. Think of scenarios where you had to manage tight deadlines or resolve conflicts with suppliers. Practising your responses will help you feel more confident during the interview.
