Customer Service Manager

Based in a modern and open plan office, the team prides itself on team culture, and a sociable atmosphere!

Daily activities include:

• Lead, mentor, and manage the customer service team, fostering a supportive and productive work environment

• Inputting to management, implementing their own strategies

• Act as a point of escalation for complex customer inquiries, resolving issues promptly and maintaining positive customer relations

• Oversee daily operations of the customer service department, ensuring high standards of service delivery

• Manage and supervise a team of customer service representatives, providing guidance and support

• Communicate effectively with customers to resolve issues and ensure satisfaction

• Implement strategies to improve customer retention and loyalty

• Collaborate with other departments to enhance overall customer experience

This opportunity could be great for someone working in office-based customer service and looking for their next career. Or a team leader looking to further their experience and join a buzzing atmosphere.

Do you lead a team?

Are you a customer-focused professional with excellent interpersonal skills?