Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer accounts, ensuring satisfaction and driving revenue growth.
- Company: Dynamic company focused on innovative solutions and customer success.
- Benefits: Competitive salary, flexible working options, and opportunities for professional development.
- Other info: Fast-paced environment with plenty of room for career advancement.
- Why this job: Join a team where your impact on customer relationships drives business success.
- Qualifications: Experience in project management and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Competitive salary negotiable dependant on experience.
Role Summary
To gather client requirements, develop an implementation schedule, produce quarterly/monthly sales forecasts, manage delivery and service to the customer. Monitor and feedback all aspects of program performance including program management, material sourcing, financial goals, issue management and escalation, risk management, compliance, security, and client satisfaction. Grow the revenue and profitability of the customer with the wider Commercial team.
Responsibilities
- Work with multidisciplinary teams to ensure projects are delivered on time, cost, and quality.
- Contribute to the strategic agenda of the business unit taking a commercial approach to activities.
- Ensure deliverables are provided on schedule and with appropriate accuracy and completeness.
- Ensure in‑progress management reviews are scheduled and tracked appropriately.
- Measure, monitor, and report progress to the Company's leadership team.
- Identify areas of potential growth in existing Company programs, and work through clients to seek additional business.
- Regularly interact with outside customers, functional peer groups and senior management, conducting presentations of technical information concerning specific projects/schedules etc., to gain cooperation of others.
- Prepare moderately complex proposals, handle contract negotiations and administration of contracting activities and interact with customers in accordance with company policies and procedures, applicable laws, customers requirements, and sound business judgment.
- Establish and maintain cost/schedule baselines, develop Work Breakdown Structures (WBSs) and related dictionaries, perform Estimates at Completion (EACs), and possess a complete understanding of related financial policies.
- Perform risk management, including the development of Risk Identification and Mitigation plans.
- Ensure that all company operating values and compliance procedures are adhered to at all times, including quality management, health and safety, legal stipulation, environmental policies and general duty of care.
- Produce and action the Account Plan for allocated customers: identifying strategies & targets for growth, understanding past/present/future needs, developing contact map & relationships, neutralising competitive threats, monitoring and communicating Customer Satisfaction levels; understand the Customers products and processes.
- Project manage allocated RFQ(s) (requests for quotes).
- Have an overview of and monitor ongoing NPI for accounts, ensuring commercial confirm meets requirements and material supply chain solution check.
- Act as escalation point for customer sales forecast issues.
- Feedback ideas into business to delight customer product & processes.
- Manage end of life products and/or customers.
- Develop & improve account management process.
- Drive Company role in customer new product development process.
- Any other duties deemed necessary.
Qualifications
- Project Management skills.
- Ability to deliver projects and programmes on time, cost and quality.
- Ability to maximising customer potential to support greater throughput of revenue.
- Highly computer literate with an excellent working knowledge of all Microsoft Office Suites.
- Confident with excellent interpersonal/presentation skills and able to communicate at all levels within an organisation.
- Flexible approach and able to work to a high level of accuracy with the ability to meet deadlines.
- Demonstrated experience in a customer facing, account/project management role preferably within a manufacturing environment.
Customer Account Manager employer: Recruitment Solutions Workforce Ltd
Contact Detail:
Recruitment Solutions Workforce Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Customer Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their products and processes so you can speak confidently about how you can contribute to their success. Tailor your answers to show how your skills align with their needs.
✨Tip Number 3
Practice your presentation skills! As a Customer Account Manager, you'll need to communicate effectively with various stakeholders. Run through mock presentations with friends or family to get comfortable and receive feedback.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications from motivated candidates like you. Make sure to highlight your project management experience and customer-facing skills to stand out.
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Account Manager role. Highlight your project management skills and experience in customer-facing roles, as these are key to what we’re looking for.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your ability to grow revenue and manage client relationships. We love seeing how you’ve made a difference in previous roles!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Recruitment Solutions Workforce Ltd
✨Know Your Customer
Before the interview, research the company and its clients thoroughly. Understand their products, services, and market position. This will help you tailor your responses to show how you can meet their specific needs as a Customer Account Manager.
✨Showcase Your Project Management Skills
Be prepared to discuss your project management experience in detail. Highlight specific examples where you've successfully delivered projects on time and within budget. Use metrics to demonstrate your impact, such as revenue growth or customer satisfaction improvements.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage client relationships. Practice articulating how you would handle challenges like managing client expectations or resolving conflicts, using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Your Interpersonal Skills
As a Customer Account Manager, strong interpersonal skills are crucial. During the interview, showcase your ability to communicate effectively with various stakeholders. Share examples of how you've built relationships and collaborated with teams to achieve common goals.