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- Tasks: Manage export sales, customer inquiries, and logistics for international clients.
- Company: Join a family-friendly company with a welcoming team and global support.
- Benefits: Enjoy flexible hours, early finishes on Fridays, and excellent perks like private health cover.
- Why this job: Be part of a growing business with opportunities for travel and career progression.
- Qualifications: Good communication skills and a proactive attitude are essential; no specific experience required.
- Other info: Work in modern offices with training opportunities and a focus on mental well-being.
The predicted salary is between 28800 - 43200 £ per year.
The Export Sales Administrator will build and maintain strong relationships with international clients. Address customer inquiries, resolve issues, and provide product information, ensuring a high level of customer satisfaction. Oversee the end-to-end export process, including order processing, documentation, customs compliance, and shipping logistics. Collaborate with freight forwarders, customs brokers, and other stakeholders to ensure timely and accurate deliveries. The role will play a pivotal part in creating a more cohesive Operations function whilst simultaneously enhancing the ‘customer-experience’ externally.
Key Responsibilities
- Manage the day-to-day activities of the Sales Order Processing function for export customers.
- Represent the customer through the accurate exchange of information between sales and the operations functions.
- Ensure that delivery documentation is accurate, complete, and complies with relevant regulatory requirements.
- Develop and maintain strong relationships with freight and shipping partners to ensure that customer delivery commitments are met.
Experience Required:
- Good level of general education.
- Good communication skills, happy and able to speak with international contacts via email and phone.
- Keen, proactive, responsive, and communicative.
- Able to build good relationships with customers – reliable and personable.
- Able to multi-task.
- Committed to delivering what we promise.
Ideal Candidate / Opportunities for Progression
- Would suit someone ambitious and keen to learn.
- Good opportunities for progression as the company continues to grow.
- Some opportunity for travel to exhibitions/supplier training.
Full time:
- 8.30am – 5pm Mon – Thu
- 8.30am – 3pm Fri
Family friendly company and policies. Small, welcoming team. Positive mental health and well-being approach. Early finish on a Friday! Excellent parking, security, and café facilities. Moving to brand-new, modern, air-conditioned offices (same building) shortly. Training opportunities. Established business with positive cash-flow year on year. Global support from multiple entities across the world. Long serving staff. Full Employee Assistance Programme. Salary sacrifice scheme available for electric vehicles. Performance-based bonus. 20 days holiday plus bank holidays, rising later to 25 days. Longer shut-down period over the Christmas holidays. Opportunity to join pension scheme after six months. Permanent role with good opportunity for progression for the right person. Private health cover and life assurance available after length of service.
Export Sales Administrator employer: Recruitment Solutions Wales
Contact Detail:
Recruitment Solutions Wales Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Export Sales Administrator
✨Tip Number 1
Familiarise yourself with the export process and regulations. Understanding customs compliance and documentation requirements will not only boost your confidence but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Network with professionals in the export and logistics industry. Attend relevant events or join online forums to connect with freight forwarders and customs brokers, which can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Practice your communication skills, especially for international interactions. Being able to effectively communicate with clients from different cultures will set you apart and show that you are ready for the challenges of the role.
✨Tip Number 4
Research StudySmarter and our values. Understanding our company culture and how we prioritise customer experience will help you align your answers during interviews, showcasing that you are a great fit for our team.
We think you need these skills to ace Export Sales Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in export sales, customer service, and logistics. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and ability to build relationships with international clients. Mention specific examples of how you've successfully managed customer inquiries or resolved issues in the past.
Highlight Relevant Skills: Emphasise your proactive approach, multi-tasking abilities, and commitment to customer satisfaction. These traits are crucial for the Export Sales Administrator role, so make sure they stand out in your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for managing documentation and compliance in this role.
How to prepare for a job interview at Recruitment Solutions Wales
✨Know Your Export Processes
Familiarise yourself with the end-to-end export process, including order processing, documentation, and customs compliance. Being able to discuss these topics confidently will show your understanding of the role and its responsibilities.
✨Demonstrate Strong Communication Skills
Since the role involves liaising with international clients and various stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations.
✨Build Rapport with Interviewers
Show your personable side by engaging with the interviewers. Ask them about their experiences and share relevant anecdotes that highlight your ability to build relationships, as this is crucial for the position.
✨Prepare for Scenario-Based Questions
Anticipate questions that may ask how you would handle specific customer inquiries or issues. Think through potential scenarios related to export sales and logistics, and be ready to explain your thought process and solutions.
