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- Tasks: Be the friendly voice for customers, helping them with inquiries and resolving issues.
- Company: Join a supportive team in Bridgend focused on exceptional customer service.
- Benefits: Enjoy a stable work schedule, competitive pay, and opportunities for growth.
- Why this job: Make a difference by providing top-notch support and building customer loyalty.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
- Other info: Work Monday to Friday, 8am to 4:30pm, in a dynamic environment.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a dedicated and enthusiastic Customer Service Representative to join our Client’s team based in Bridgend. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and resolve issues will be crucial in ensuring customer satisfaction and loyalty. If you are passionate about helping others and possess strong interpersonal skills, we would love to hear from you.
Responsibilities:
- Respond promptly to customer inquiries via phone, email, or chat.
- Provide accurate information regarding products and services.
- Assist customers with order placements, modifications, and cancellations.
- Handle complaints and resolve issues in a professional manner.
- Perform data entry tasks to maintain accurate customer records.
- Collaborate with team members to improve service delivery.
Skills:
- Proficiency in English is essential.
- Ability to analyse customer needs and provide tailored solutions.
- Experience with data entry and maintaining accurate records.
- A proactive approach to upselling products while maintaining a focus on customer satisfaction.
- Excellent problem-solving skills with a keen attention to detail.
- Proficient in Microsoft Office including Microsoft Excel.
- Handled customer orders from start to finish, including preparing and shipping items across the UK.
- Efficiently managed a wide range of customer enquiries, ensuring quick and helpful support was provided.
- Entering data from paper documents, forms, or online sources into digital systems (e.g., spreadsheets, databases).
- Updating existing records and correcting any discrepancies in data.
- Ensuring all entries are accurate and timely.
Working Hours: Monday to Friday 8am to 4:30pm
Office Administrator in Bridgend employer: Recruitment Solutions Wales
Contact Detail:
Recruitment Solutions Wales Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Administrator in Bridgend
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and recent achievements can help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions with a friend or in front of a mirror. This will help you articulate your thoughts clearly and boost your confidence when it’s time to shine.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! It shows that you’re engaged and eager to learn more about the role and the company culture.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed, and we’re always on the lookout for passionate individuals like you to join our team.
We think you need these skills to ace Office Administrator in Bridgend
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Office Administrator role. Highlight your customer service experience and any relevant data entry skills to catch our eye!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for helping others and how your interpersonal skills make you a great fit for our team. Keep it friendly and professional!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled customer issues in the past. We love seeing candidates who can think on their feet and resolve problems effectively!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at Recruitment Solutions Wales
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Office Administrator. Familiarise yourself with customer service principles and how they apply to the role. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Customer Service Representative, effective communication is key. Prepare examples of how you've successfully resolved customer issues in the past. Practising clear and concise responses will demonstrate your ability to communicate effectively during the interview.
✨Highlight Your Problem-Solving Abilities
Be ready to discuss specific instances where you've tackled challenges or complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will showcase your analytical skills and proactive approach to customer satisfaction.
✨Demonstrate Your Tech Savviness
Since the role involves data entry and using Microsoft Office, brush up on your Excel skills and be prepared to discuss your experience with digital systems. Mention any relevant software you've used and how it helped you maintain accurate records, as this will highlight your attention to detail.
