At a Glance
- Tasks: Manage customer orders, provide support, and resolve issues in a dynamic team environment.
- Company: Join a growing and innovative business with a supportive culture.
- Benefits: Training opportunities, international work environment, and a varied role.
- Other info: Great chance for career growth in a collaborative team.
- Why this job: Be the key link between customers and operations while solving real problems.
- Qualifications: Experience in customer service or sales, strong communication skills, and a proactive approach.
We are looking for an experienced Customer Service Representative to join a growing and innovative business. This is a fantastic opportunity for a commercially minded and customer-focused individual to join a busy team, acting as the key operational link between customers and internal stakeholders while supporting the smooth execution of orders and maintaining strong customer relationships.
What You’ll Be Doing:
- Managing customer orders from entry through to execution, including changes, cancellations, and rebooking using the ERP system
- Monitoring delivery dates, processing delivery notes, and coordinating with customers and production teams to resolve any delivery issues
- Providing front-line customer support via telephone and email, ensuring a high level of service at all times
- Processing monthly and quarterly price adjustments, maintaining price lists, and managing customer and product master data
- Handling and resolving customer complaints through Salesforce and raising credit notes where required
- Creating and following up on quotations based on sales specifications and agreed minimum pricing
- Supporting the creation of new parts lists and providing operational support to the sales function
- Testing new menu installations and developments within the ERP system
- Supporting the training and onboarding of new team members on internal systems and workflows
- Working closely with local Sales and Customer Service teams, as well as colleagues across the wider European business
- Ensuring compliance with all site-specific environmental and occupational health and safety requirements
What We’re Looking For:
- Completed commercial training or equivalent relevant qualification
- Previous experience within Sales, Customer Service, Purchasing, or a similar commercial environment
- Excellent written and spoken English
- Confident using Microsoft Office applications
- Previous experience working with an ERP system
- Working knowledge of Salesforce would be advantageous
- Strong customer service skills with a confident and professional approach
- Highly organised with the ability to work independently and effectively under pressure
- Hands-on and solution-oriented, with a proactive approach to resolving issues
- Strong team player who enjoys working within an international environment
- High levels of self-motivation, discipline, and attention to detail
- Strong analytical and problem-solving skills
Benefits on Offer:
- Opportunity to join a growing and innovative business
- International working environment
- Supportive and collaborative team
- Opportunities for training and professional development
- Varied role combining customer service, sales support, and commercial operations
If you’re a customer-focused and commercially minded individual who enjoys solving problems, working with customers, and keeping operations running smoothly, we’d love to hear from you!
Customer Service Representative in Todmorden employer: Recruitment Solutions (NW) Ltd
Recruitment Solutions is an excellent employer, offering a dynamic work environment for the Management Accountant role. With flexible working hours, modern facilities, and a range of lifestyle benefits including gym and retail discounts, employees are supported in achieving a healthy work-life balance. The company prioritises professional growth through annual appraisals and performance-based reviews, making it an attractive place for ambitious finance professionals to thrive.
Contact Details:
Recruitment Solutions (NW) Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Todmorden
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Recruitment Solutions (NW) Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Recruitment Solutions (NW) Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Todmorden
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Recruitment Solutions (NW) Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Recruitment Solutions (NW) Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Recruitment Solutions (NW) Ltd!
How to prepare for a job interview at Recruitment Solutions (NW) Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
