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- Tasks: Manage overdue accounts and negotiate payment plans while maintaining client relationships.
- Company: Join a dynamic team in the Financial Services Industry focused on customer satisfaction.
- Benefits: Enjoy a salary up to £28,000, flexible hybrid working, and a pension scheme.
- Why this job: Make a real impact by helping customers navigate financial challenges in a supportive environment.
- Qualifications: Experience in collections or similar roles, strong communication skills, and proficiency in Microsoft Office.
- Other info: Apply now for a chance to grow your career in a rewarding role!
The predicted salary is between 16800 - 28000 £ per year.
We are seeking a proactive and customer-focused Collections Officer to join a Team within the Financial Services Industry. As the Collections Officer, you will be mainly responsible for managing Overdue Accounts, Negotiating Payment Plans, and Maintaining positive Client Relationships, while adhering to regulatory and Company standards. This role is critical to ensuring timely Recovery of outstanding Debts and minimizing Financial Risk.
What’s on offer:
- Annual Salary up to £28 000
- Flexible working – Hybrid
- Pension Scheme
- Career growth opportunities
What you will be doing as the Collections Officer:
- Provide first-class support for inbound and outbound calls, emails, webchats, and other correspondence
- Work collaboratively with Internal Teams to resolve Disputes and Account issues.
- Assist Customers facing complex financial challenges, identifying fair and appropriate solutions
- Meet and exceed individual and team targets and performance KPIs
- Adhere to Company policies and guidelines
Key Requirements for this role:
- Proven previous experience working within Collections or similar role
- Strong Communication and Interpersonal Skills
- Proficient with Microsoft Word, Excel and other Computer Systems
- Previous experience working to meet KPI’s
Collections Officer employer: Recruitment Solutions (NW) Ltd
Contact Detail:
Recruitment Solutions (NW) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Officer
✨Tip Number 1
Familiarise yourself with the financial services industry, especially in collections. Understanding the common challenges and regulations can help you speak confidently about your experience and how it relates to the role.
✨Tip Number 2
Practice your communication skills, particularly in negotiation and conflict resolution. Role-playing scenarios with a friend or mentor can prepare you for the types of conversations you'll have as a Collections Officer.
✨Tip Number 3
Network with professionals in the financial services sector. Attend industry events or join online forums to connect with others who can provide insights or even refer you to opportunities within their organisations.
✨Tip Number 4
Be prepared to discuss your experience with KPIs and how you've met or exceeded them in previous roles. Having specific examples ready will demonstrate your ability to perform under pressure and achieve targets.
We think you need these skills to ace Collections Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in collections or similar roles. Emphasise your communication skills and any achievements related to meeting KPIs, as these are crucial for the Collections Officer position.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer-focused approach and ability to manage overdue accounts. Mention specific examples of how you've successfully negotiated payment plans or resolved disputes in the past.
Highlight Technical Skills: Since proficiency in Microsoft Word, Excel, and other computer systems is required, ensure you mention your experience with these tools. You could include specific tasks you've accomplished using them to demonstrate your capability.
Follow Up: After submitting your application through our website, consider sending a polite follow-up email after a week or so. This shows your enthusiasm for the role and keeps you on their radar.
How to prepare for a job interview at Recruitment Solutions (NW) Ltd
✨Showcase Your Communication Skills
As a Collections Officer, strong communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively during the interview. Use examples from your past experiences where you successfully resolved disputes or negotiated payment plans.
✨Understand the Financial Services Industry
Familiarise yourself with the financial services sector, particularly in collections. Research common challenges faced by customers and be ready to discuss how you would handle these situations. This shows your proactive approach and understanding of the role.
✨Highlight Your Experience with KPIs
Since meeting KPIs is crucial for this role, come prepared with specific examples of how you've met or exceeded targets in previous positions. Discuss the strategies you used and the outcomes achieved to illustrate your capability.
✨Demonstrate Problem-Solving Skills
The role involves assisting customers with complex financial challenges. Prepare to discuss scenarios where you identified fair solutions for clients. Highlight your analytical skills and how you can maintain positive client relationships while adhering to company policies.
