Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our Customer Support Team as a Collections Agent, handling calls, emails, and webchats.
- Company: We're a dynamic financial services company focused on providing top-notch customer support.
- Benefits: Enjoy 25 days holiday, hybrid working options, and a pension scheme.
- Why this job: Make a real impact by helping customers navigate financial challenges in a fast-paced environment.
- Qualifications: Experience in collections or similar roles, with strong attention to detail and KPI achievement.
- Other info: Apply now to be part of a supportive team that values your contributions!
The predicted salary is between 28800 - 43200 £ per year.
Our client within Financial Service is looking for a Collections Agent to join their busy Customer Support Team working in a fast-paced environment.
Your Duties & Responsibilities as the Collections Agent:
- Provide first-class support for inbound and outbound calls, emails, webchats, and other correspondence
- Assist customers facing complex financial challenges, identifying fair and appropriate solutions
- Adhere to company policies and guidelines
- Work effectively within a busy, fast-paced team environment
- Consistently achieving service level KPIs and exceeding targets.
Skills & Experience required for the role are Collections Agent:
- Experience working within a fast-paced environment
- Experience working as a Collections Agent or a Similar Role
- Track record of exceeding KPI Targets
- Proficient with Microsoft Word, Excel and other Computer Systems
- High levels of accuracy/attention to detail
What’s on offer:
- 25 days holiday (Plus Bank Holidays)
- Hybrid / Flexible Working
- Pension Scheme
- More available on request!
If you are interested in this job role please submit your application, alternatively you can give us a call to be the first to apply.
Due to the large number of applications we receive, we may not be able to respond to every applicant. If you have not heard from us within two weeks, please consider your application for the currently advertised position unsuccessful. However, we may contact you regarding other suitable roles.
We want to emphasize that no wording in this advertisement is intended to discriminate based on gender, marital status, race, religion, ethnicity, age, disability, or sexual orientation. All candidates will be evaluated solely on their merits, qualifications, and ability to fulfil the responsibilities of the role.
Recruitment Solutions (NW) LTD operates as an employment agency for both permanent recruitment and temporary placements.
Collections Agent employer: Recruitment Solutions (NW) Ltd
Contact Detail:
Recruitment Solutions (NW) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Agent
✨Tip Number 1
Familiarise yourself with common financial challenges that customers face. Understanding these issues will help you empathise with potential clients and provide tailored solutions during your interactions.
✨Tip Number 2
Brush up on your communication skills, especially for handling difficult conversations. Practising active listening and maintaining a calm demeanour can set you apart in a fast-paced environment like this.
✨Tip Number 3
Get comfortable with Microsoft Excel and other relevant software. Being proficient in these tools will not only help you manage data effectively but also demonstrate your capability to exceed KPI targets.
✨Tip Number 4
Network with current or former Collections Agents to gain insights into the role. They can provide valuable tips on what to expect and how to excel in the position, which can give you an edge in the application process.
We think you need these skills to ace Collections Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in fast-paced environments and any previous roles as a Collections Agent or similar. Use specific examples to demonstrate how you've exceeded KPI targets.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your skills in customer support and problem-solving, and how you can assist customers facing financial challenges.
Showcase Relevant Skills: Emphasise your proficiency with Microsoft Word, Excel, and other computer systems. Provide examples of how you've used these tools effectively in past roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. Attention to detail is crucial for this role, so make sure your application reflects that.
How to prepare for a job interview at Recruitment Solutions (NW) Ltd
✨Showcase Your Communication Skills
As a Collections Agent, you'll be handling various forms of communication. During the interview, demonstrate your ability to articulate clearly and listen actively. Practice answering questions in a concise manner while ensuring you convey empathy and understanding.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of examples from your past experience where you successfully handled difficult customer situations or exceeded KPIs. This will show your potential employer that you can thrive in a fast-paced environment.
✨Familiarise Yourself with Financial Regulations
Understanding the basics of financial regulations and compliance is crucial for a Collections Agent. Brush up on relevant laws and guidelines that govern collections practices. This knowledge will not only impress your interviewer but also demonstrate your commitment to adhering to company policies.
✨Highlight Your Attention to Detail
Accuracy is key in this role, so be prepared to discuss how you ensure high levels of accuracy in your work. Share specific examples of how you've maintained attention to detail in previous roles, especially when dealing with sensitive financial information.
