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- Tasks: Manage shipments and provide top-notch customer service daily.
- Company: Join a leading global logistics provider with diverse services.
- Benefits: Enjoy free parking and a dynamic work environment.
- Why this job: Be part of a fast-paced team making a real impact in logistics.
- Qualifications: Must be adaptable, quick to learn, and able to handle pressure.
- Other info: Work permit may be required for non-passport holders.
The predicted salary is between 28800 - 43200 £ per year.
Our client is a leading global logistics provider. With services ranging from domestic and international express delivery, e-commerce shipping and fulfilment solutions, road, air and sea freight, to supply chain management, consumer retail services, technical support and more. They are looking for a Customer Service Executive.
The Customer Service Executive will be responsible for end-to-end control of all shipments coming into and out of the Road freight depot.
What’s on offer for the Customer Service Executive
- Free parking
Duties & Responsibilities
The Customer Service Executive will have a number of duties, including:
- Manifest daily export trailers and send related pre-advice
- Update collection and delivery status in a timely manner.
- Responsible for web bookings.
- Monitor, chase and process all POD ensuring timely updating of internal system.
- Chase delivery agents for all outstanding POD.
- Working with Warehouse and Transport teams to ensure smooth and efficient movement of all shipments.
- Customer Service – dealing with queries from customers, subcontractors and drivers and assist in their enquiries via phone and email
Skills & Experience
- Flexible, adaptable and quick to learn.
- Ability to work on own initiative.
- Must be able to work well under pressure.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
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Created on 12/08/2025 by TN United Kingdom
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Customer Service Executive employer: Recruitment Solutions Northwest
Contact Detail:
Recruitment Solutions Northwest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with the logistics industry, especially the specific services offered by our client. Understanding terms like 'POD' (Proof of Delivery) and the different modes of freight can give you an edge in conversations during the interview.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've successfully handled customer queries or complaints in the past. This will show that you can manage the demands of the role effectively.
✨Tip Number 3
Highlight your ability to work under pressure by sharing specific instances where you've thrived in fast-paced environments. This is crucial for a role that involves managing multiple shipments and deadlines.
✨Tip Number 4
Network with professionals in the logistics field, either through LinkedIn or local events. Building connections can provide insights into the company culture and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Service Executive position. Tailor your application to highlight relevant experiences that match these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly in logistics or related fields. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to handle pressure and work independently.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences align with the duties listed, such as managing shipments or dealing with customer queries.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial in a customer service role.
How to prepare for a job interview at Recruitment Solutions Northwest
✨Know the Company Inside Out
Before your interview, make sure to research the logistics provider thoroughly. Understand their services, values, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Demonstrate Your Customer Service Skills
As a Customer Service Executive, you'll be dealing with various stakeholders. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Highlight your communication skills and ability to work under pressure.
✨Be Ready for Scenario-Based Questions
Expect questions that assess how you would handle specific situations related to shipment management or customer interactions. Practise responses to scenarios like dealing with a delayed shipment or a difficult customer to showcase your problem-solving abilities.
✨Show Your Adaptability
The logistics industry can be fast-paced and unpredictable. Be prepared to discuss times when you've had to adapt quickly to changes or learn new processes. This will demonstrate your flexibility and readiness to thrive in a dynamic environment.
