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For Companies At a Glance
- Tasks: Help customers navigate financial challenges through calls and emails.
- Company: Join a supportive company focused on customer care and employee wellness.
- Benefits: Enjoy 25 days holiday, pension plans, and wellness initiatives.
- Why this job: Make a real impact by helping customers find fair solutions in tough times.
- Qualifications: Experience in collections, strong computer skills, and attention to detail required.
- Other info: Be part of engaging events and a culture that values your input.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Location – Oldham / Hybrid / Flexible working
Salary – £22, – £26,
Consultant –Ben
Benefits Include
The role of Collections Advisor:
As a Collections Advisor, you will be the primary point of contact for customers who are experiencing problems paying their secured finance agreement. You will work closely with customers to understand their individual circumstances and agree on appropriate solutions in line with our company policy. In addition to handling inbound and outbound calls, you will also respond to emails and other forms of correspondence from customers.
Your day-to-day as a Collections Advisor:
To be successful in the role of Collections Advisor, you will need:
Collections Advisor employer: Recruitment Solutions Northwest
Contact Detail:
Recruitment Solutions Northwest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Advisor
✨Tip Number 1
Familiarise yourself with the FCA guidelines and the Collections Manual. Understanding these regulations will not only help you in the interview but also demonstrate your commitment to compliance and customer care.
✨Tip Number 2
Brush up on your communication skills, especially in handling sensitive conversations. Role-play scenarios with friends or family to practice how you would approach customers experiencing financial difficulties.
✨Tip Number 3
Research common challenges faced by customers in financial distress. Being knowledgeable about their situations will allow you to empathise better and propose fair solutions during your interview.
✨Tip Number 4
Showcase your adaptability by preparing examples of how you've successfully navigated change in previous roles. This will highlight your willingness to embrace new ideas, which is crucial for a Collections Advisor.
We think you need these skills to ace Collections Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in a regulated collections environment. Emphasise your ability to handle customer inquiries and provide solutions, as these are key aspects of the Collections Advisor role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company’s values. Mention specific examples of how you've successfully managed customer relationships and resolved financial difficulties in the past.
Highlight Key Skills: In your application, clearly outline your strong computer skills, particularly with Microsoft Word and Excel. Also, mention your attention to detail and time management abilities, as these are crucial for the position.
Showcase Adaptability: Demonstrate your ability to adapt to change and embrace new ideas in your application. Provide examples of situations where you successfully implemented changes or improved processes in previous roles.
How to prepare for a job interview at Recruitment Solutions Northwest
✨Show Empathy and Understanding
As a Collections Advisor, you'll be dealing with customers in difficult financial situations. Demonstrating empathy during the interview will show that you understand the importance of providing support and fair solutions to customers.
✨Familiarise Yourself with Regulations
Make sure you have a good grasp of the FCA requirements and the company's policies outlined in The Collections Manual. Being able to discuss these regulations confidently will impress your interviewers and show that you're prepared for the role.
✨Highlight Your Communication Skills
Since the role involves handling inbound and outbound calls as well as emails, emphasise your strong communication skills. Share examples of how you've effectively communicated with customers in previous roles, especially in challenging situations.
✨Demonstrate Adaptability
The job requires the ability to adapt to change and embrace new ideas. Be ready to discuss instances where you've successfully adapted to changes in your work environment or processes, showcasing your flexibility and willingness to learn.
