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- Tasks: Help customers navigate financial challenges through calls and emails.
- Company: Join a supportive company focused on customer care and employee wellness.
- Benefits: Enjoy 25 days holiday, pension plans, and wellness initiatives.
- Why this job: Make a real impact by helping customers find fair solutions.
- Qualifications: Experience in collections, strong computer skills, and attention to detail required.
- Other info: Be part of engaging events and a culture that values your input.
The predicted salary is between 30000 - 42000 £ per year.
Social network you want to login/join with:
Consultant – Sarah Duffy
Benefits Include
- 25 days holiday + bank holidays
- Pension
- EAP service and employee wellness plans
- Regular employee engagement events
The role of Collections Advisor:
As a Collections Advisor, you will be the primary point of contact for customers who are experiencing problems paying their secured finance agreement. You will work closely with customers to understand their individual circumstances and agree on appropriate solutions in line with our company policy. In addition to handling inbound and outbound calls, you will also respond to emails and other forms of correspondence from customers.
Your day-to-day as a Collections Advisor:
- You’ll provide a first-class service to customers, handling inbound and outbound calls, email and other correspondence from customers experiencing financial difficulties.
- Identifying and agreeing on appropriate and fair solutions for the customer, considering their individual circumstances and potential vulnerability.
- Guiding and supporting each customer, ensuring the best and most effective customer experience.
- Complying with the policy outlined in The Collections Manual and Customer Treatment Framework, working in accordance with FCA requirements and guidelines.
- Adhering to all aspects of Treating Customers Fairly, consistently demonstrating the company’s values and behaviors.
To be successful in the role of Collections Advisor, you will need:
- Proven experience in a regulated collections environment.
- To have the ability to adapt to change and willingness to embrace and implement new ideas.
- Strong computer skills, including proficiency with Microsoft Word and Excel.
- Attention to detail and excellent time management skills.
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Collections Advisor employer: Recruitment Solutions Northwest
Contact Detail:
Recruitment Solutions Northwest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Advisor
✨Tip Number 1
Familiarise yourself with the FCA guidelines and the Collections Manual. Understanding these regulations will not only help you in interviews but also demonstrate your commitment to compliance and customer care.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. Role-playing scenarios with friends or family can help you feel more confident when discussing sensitive financial issues with potential customers.
✨Tip Number 3
Showcase your adaptability by preparing examples of how you've successfully navigated change in previous roles. This will highlight your ability to embrace new ideas and processes, which is crucial for a Collections Advisor.
✨Tip Number 4
Brush up on your computer skills, particularly in Microsoft Word and Excel. Being proficient in these tools will not only make your day-to-day tasks easier but will also impress us during the selection process.
We think you need these skills to ace Collections Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Collections Advisor. Tailor your application to highlight relevant experience in a regulated collections environment.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you handled customer interactions, particularly in financial contexts. Showcase your ability to adapt to change and implement new ideas.
Demonstrate Skills: Make sure to mention your strong computer skills, especially with Microsoft Word and Excel. Provide examples of how you've used these skills in past roles to manage customer information or improve processes.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your understanding of the company's values and your commitment to treating customers fairly. Use specific examples to illustrate how you can provide a first-class service to customers experiencing financial difficulties.
How to prepare for a job interview at Recruitment Solutions Northwest
✨Show Empathy and Understanding
As a Collections Advisor, you'll be dealing with customers facing financial difficulties. During the interview, demonstrate your ability to empathise with customers' situations and show that you can provide support and understanding.
✨Highlight Relevant Experience
Make sure to discuss your previous experience in a regulated collections environment. Be prepared to share specific examples of how you've successfully handled challenging situations and found fair solutions for customers.
✨Demonstrate Strong Communication Skills
Since the role involves handling calls and emails, it's crucial to showcase your communication skills. Practice articulating your thoughts clearly and concisely, and be ready to explain how you would guide customers through their issues.
✨Familiarise Yourself with Company Policies
Before the interview, take some time to understand the company's policies, especially those related to customer treatment and collections. This will show your commitment to adhering to guidelines and your readiness to align with the company's values.
