Account Manager in Oldham

We are looking for an Account Manager to join our Client’s growing and innovative business, taking ownership of key customer relationships while ensuring a high level of service and smooth day-to-day account management.

This is a fantastic opportunity for a commercially minded individual who enjoys building strong customer relationships, managing accounts and working closely with internal teams to deliver the best possible customer experience.

What You’ll Be Doing:

• Take ownership of a portfolio of customer accounts, acting as the main point of contact and building strong long-term relationships
• Manage customer orders from initial entry through to completion, including amendments, cancellations and rebooking
• Work closely with customers and internal teams to ensure orders are delivered accurately and on time
• Proactively identify and resolve customer issues, queries and complaints
• Monitor customer accounts, delivery schedules and outstanding actions to ensure a seamless service
• Prepare and follow up on quotations in line with customer requirements and agreed pricing
• Manage pricing updates, customer information and product data within the relevant systems
• Support customers with product, pricing and order-related queries
• Work closely with Sales, Customer Service and Operations teams to identify opportunities and resolve issues
• Develop strong relationships with customers and look for opportunities to increase customer satisfaction and account value
• Process credit notes and other account documentation where required
• Use customer data and account information to identify trends, issues and opportunities
• Support the introduction of new products, systems and processes
• Work collaboratively with colleagues across the wider business and international teams

What We’re Looking For:

• Previous experience in Account Management, Customer Account Management, Sales or a similar commercial role
• Strong track record of managing customer relationships and delivering excellent service
• Commercially minded with an understanding of customer retention and account growth
• Confident communicating with customers via telephone and email
• Experience managing customer orders and resolving queries from start to finish
• Previous experience using an ERP or CRM system is essential
• Salesforce experience would be advantageous
• Strong Microsoft Office skills, particularly Excel
• Excellent organisation and time-management skills
• Confident handling difficult conversations and finding practical solutions
• Analytical and commercially aware with strong attention to detail
• Proactive, self-motivated and comfortable taking ownership of customer accounts
• A strong team player who enjoys working in a fast-paced environment

Benefits on Offer:

• Competitive salary depending on experience
• Opportunity to manage and develop valuable customer relationships
• Varied role combining Account Management, Customer Service and Commercial Operations
• Supportive and collaborative team environment
• International working environment
• Training and professional development opportunities
• Excellent opportunity for career progression