Head of Memberships in Manchester

You will play a key role in shaping the customer journey, improving member value, and using insight and data to drive commercial growth. Using customer insight, data, and feedback to understand behaviour and identify opportunities for improvement Working closely with commercial, marketing, digital, and customer teams to deliver membership initiatives Developing strategies to increase member value and strengthen long-term customer relationships Monitoring membership performance and using data to inform commercial decisions Leading initiatives designed to improve customer engagement and subscription performance Proven experience in a senior membership, subscription, loyalty, CRM, customer growth, or customer experience role Excellent analytical and customer insight skills, with the ability to turn data into actionable strategies Strong understanding of customer journeys and experience Innovative, commercially aware, and passionate about creating excellent customer experiences Proven ability to lead projects and deliver measurable improvements in membership performance Benefits on Offer: Competitive salary dependent on experience Excellent career progression opportunities Company benefits package If you’re an experienced membership, subscription, loyalty, or customer growth professional looking for your next senior challenge, we’d love to hear from you! We want to emphasize that no wording in this advertisement is intended to discriminate based on gender, marital status, race, religion, ethnicity, age, disability, or sexual orientation. Recruitment Solutions (NW) LTD operates as an employment agency for both permanent recruitment and temporary placements