At a Glance
- Tasks: Assist customers with queries and ensure a positive experience over the phone.
- Company: Join a friendly and supportive team in a well-established organisation.
- Benefits: 12-month contract, skill development, and a dynamic work environment.
- Other info: Opportunity to grow your career while working in a collaborative setting.
- Why this job: Perfect for those who love helping people and building relationships.
- Qualifications: Previous customer service experience and strong communication skills.
The predicted salary is between 22000 - 26000 £ per year.
An exciting opportunity has become available for a Customer Support Advisor to join a busy and supportive Customer Support Team on a 12-month fixed-term maternity cover contract. This role is ideal for someone who enjoys speaking with customers, building relationships and delivering excellent service over the telephone.
As a Customer Support Advisor, you will be the first point of contact for many customers, helping to resolve queries, process requests and ensure every interaction leaves a positive impression. You will work closely with colleagues across the business to provide the highest level of customer service and support.
What’s on offer
- 12‑month fixed‑term maternity cover contract
- Opportunity to join a friendly and supportive team
- Varied and engaging role with daily customer interaction
- The chance to develop customer service and administration skills within a well‑established organisation
Key Responsibilities for a Customer Support Advisor
- Handle inbound customer enquiries via telephone and email
- Deliver excellent customer service through professional and confident telephone communication
- Manage customer requests from initial contact through to resolution
- Schedule engineer visits and coordinate service appointments
- Process customer orders and account requests accurately
- Update and maintain customer records within the CRM system
- Liaise with internal departments to resolve customer queries efficiently
- Build strong customer relationships and maintain high levels of customer satisfaction
- Support departmental objectives and service targets
- Undertake general administrative duties as required
What we need from you as a Customer Support Advisor
- Previous customer service, administration or call centre experience
- An excellent telephone manner with the confidence to communicate professionally and positively with customers
- Strong verbal and written communication skills
- The ability to listen, understand customer needs and provide effective solutions
- Excellent attention to detail and organisational skills
- The ability to manage multiple tasks and prioritise workload effectively
- Good IT skills, including Microsoft Office applications
- A positive, proactive and professional attitude
- The ability to work independently as well as part of a team
To express an interest in this role please initially email your CV to Ryan – ryan@rsnwltd.com or call us on 01706 712 388.
Customer Support Advisor in Heywood employer: Recruitment Solutions (North West) Ltd
Join a dynamic and supportive team as a Customer Support Advisor, where your contributions will be valued in a friendly work environment. With opportunities for personal and professional growth, you will enhance your customer service skills while making a positive impact on customer experiences. Located in a well-established organisation, this role offers the chance to build lasting relationships and develop your career in a collaborative setting.
Contact Details:
Recruitment Solutions (North West) Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor in Heywood
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Recruitment Solutions (North West) Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Recruitment Solutions (North West) Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Support Advisor in Heywood
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Recruitment Solutions (North West) Ltd.
How to prepare for a job interview at Recruitment Solutions (North West) Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Recruitment Solutions (North West) Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Recruitment Solutions (North West) Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
