At a Glance
- Tasks: Manage key customer accounts and build strong relationships while ensuring excellent service.
- Company: Join a growing, innovative business with a supportive team culture.
- Benefits: Competitive salary, career progression, and professional development opportunities.
- Other info: Fast-paced environment with international exposure and collaborative teamwork.
- Why this job: Be the go-to person for customers and make a real impact on their experience.
- Qualifications: Experience in account management or customer service with strong communication skills.
The predicted salary is between 38250 - 46750 £ per year.
We are looking for an
Account Manager to join our Client’s growing and innovative business, taking ownership of key customer relationships while ensuring a high level of service and smooth day-to-day account management.
This is a fantastic opportunity for a commercially minded individual who enjoys building strong customer relationships, managing accounts and working closely with internal teams to deliver the best possible customer experience.
What You’ll Be Doing
- Take ownership of a portfolio of customer accounts, acting as the main point of contact and building strong long-term relationships
- Manage customer orders from initial entry through to completion, including amendments, cancellations and rebooking
- Work closely with customers and internal teams to ensure orders are delivered accurately and on time
- Proactively identify and resolve customer issues, queries and complaints
- Monitor customer accounts, delivery schedules and outstanding actions to ensure a seamless service
- Prepare and follow up on quotations in line with customer requirements and agreed pricing
- Manage pricing updates, customer information and product data within the relevant systems
- Support customers with product, pricing and order-related queries
- Work closely with Sales, Customer Service and Operations teams to identify opportunities and resolve issues
- Develop strong relationships with customers and look for opportunities to increase customer satisfaction and account value
- Process credit notes and other account documentation where required
- Use customer data and account information to identify trends, issues and opportunities
- Support the introduction of new products, systems and processes
- Work collaboratively with colleagues across the wider business and international teams
What We’re Looking For
- Previous experience in
- Account Management, Customer Account Management, Sales or a similar commercial role
- Strong track record of managing customer relationships and delivering excellent service
- Commercially minded with an understanding of customer retention and account growth
- Confident communicating with customers via telephone and email
- Experience managing customer orders and resolving queries from start to finish
- Previous experience using an ERP or CRM system is essential
- Salesforce experience would be advantageous
- Strong Microsoft Office skills, particularly Excel
- Excellent organisation and time-management skills
- Confident handling difficult conversations and finding practical solutions
- Analytical and commercially aware with strong attention to detail
- Proactive, self-motivated and comfortable taking ownership of customer accounts
- A strong team player who enjoys working in a fast-paced environment
Benefits on Offer
- Competitive salary depending on experience
- Opportunity to manage and develop valuable customer relationships
- Varied role combining Account Management, Customer Service and Commercial Operations
- Supportive and collaborative team environment
- International working environment
- Training and professional development opportunities
- Excellent opportunity for career progression
If you’re an experienced Account Manager who enjoys building relationships, solving problems and delivering an excellent customer experience, we’d love to hear from you!
Reference No.
- ACMCL
- Disclaimer
Due to the large number of applications we receive, we may not be able to respond to every applicant.
If you have not heard from us within two weeks, please consider your application for the currently advertised position unsuccessful.
However, we may contact you regarding other suitable roles.
We want to emphasize that no wording in this advertisement is intended to discriminate based on gender, marital status, race, religion, ethnicity, age, disability, or sexual orientation.
All candidates will be evaluated solely on their merits, qualifications, and ability to fulfil the responsibilities of the role.
Recruitment Solutions (NW) LTD operates as an employment agency for both permanent recruitment and temporary placements.
Account Manager in Oldham employer: Recruitment Solutions (North West) Ltd Careers
As a leading employer in the finance sector, our client offers an exceptional work environment that fosters collaboration and innovation. Located in Manchester, the company provides ample opportunities for professional growth and development, ensuring that employees are equipped with the skills needed to excel in their careers. With a strong focus on employee well-being and a culture that values input from all levels, this is a fantastic opportunity for those looking to make a significant impact in Central Finance operations.
Contact Details:
Recruitment Solutions (North West) Ltd Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Oldham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Recruitment Solutions (North West) Ltd Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Recruitment Solutions (North West) Ltd Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager in Oldham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Recruitment Solutions (North West) Ltd Careers:Your cover letter is your chance to shine! Tell us why you want to work at Recruitment Solutions (North West) Ltd Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Recruitment Solutions (North West) Ltd Careers!
How to prepare for a job interview at Recruitment Solutions (North West) Ltd Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
