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- Tasks: Assist in recovering debts and managing payment agreements with customers.
- Company: Join a reputable public sector organisation focused on housing and community support.
- Benefits: Enjoy a long-term temporary role with potential for growth and valuable experience.
- Why this job: Make a real impact in your community while developing essential debt management skills.
- Qualifications: General debt management experience is required; public sector experience is a plus.
- Other info: This role offers a chance to work until August 2025, providing stability and experience.
The predicted salary is between 28800 - 43200 £ per year.
A great opportunity within the public sector for a Housing Income Officer/Debt Recovery Officer presented on a long term temporary basis, to cover a secondment until the end of August 2025.
The primary function of the Housing Income Officer will be to assist with the recovery of debt, including housing income, overpaid housing benefit and sundry debts. The position will involve:
- Contacting customers
- Setting up and monitoring payment agreements
- Involvement in taking recovery action, where arrangements fail
There will be an element of handling incoming calls, but the predominant function will be general debt management work, including some outbound calling and ensuring timely and correct information is gathered to support the court process, which is fundamental in maximising financial funds for the authority.
General debt management experience required but any public sector debt management experience is considered an advantage. Any knowledge of the benefits system, housing knowledge, and Northgate system knowledge is helpful. Any local government experience is also considered helpful.
If you would like to be considered for the above and have the debt management experience together with any of the desirable experience, then your application is warmly welcomed.
Debt Recovery Officer in Folkestone employer: Recruitment Solutions (Folkestone)
Contact Detail:
Recruitment Solutions (Folkestone) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Recovery Officer in Folkestone
✨Tip Number 1
Familiarise yourself with the local government and housing systems in Folkestone. Understanding the specific challenges and regulations in your area will help you stand out during interviews.
✨Tip Number 2
Brush up on your communication skills, especially for handling difficult conversations. As a Debt Recovery Officer, you'll need to effectively manage customer interactions, so practice active listening and empathy.
✨Tip Number 3
Network with professionals in the public sector or debt recovery field. Attend local events or join online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 4
Gain a solid understanding of the Northgate system if you can. Familiarity with this software will give you an edge, as it’s often used in managing housing income and debt recovery processes.
We think you need these skills to ace Debt Recovery Officer in Folkestone
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant debt management experience, especially in the public sector. Include specific examples of how you've successfully managed debts or worked with housing income.
Craft a Strong Cover Letter: Write a cover letter that directly addresses the job description. Emphasise your experience with debt recovery, customer contact, and any knowledge of the benefits system or local government processes.
Highlight Relevant Skills: In your application, clearly outline skills that are pertinent to the role, such as communication, negotiation, and problem-solving abilities. Mention any familiarity with systems like Northgate if applicable.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in debt recovery roles.
How to prepare for a job interview at Recruitment Solutions (Folkestone)
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of a Debt Recovery Officer. Familiarise yourself with debt recovery processes, housing income, and the benefits system, as these will likely come up during your interview.
✨Showcase Relevant Experience
Be prepared to discuss your previous experience in debt management, especially within the public sector. Highlight any specific achievements or challenges you've faced that demonstrate your ability to handle similar situations.
✨Prepare for Scenario Questions
Expect scenario-based questions where you may need to explain how you would handle certain situations, such as dealing with difficult customers or managing payment agreements. Think through your responses in advance to show your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions about the team dynamics, the tools they use (like the Northgate system), and how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
