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For Companies At a Glance
- Tasks: Support clients facing financial hardship and empower them to regain stability.
- Company: Community-focused organisation making a real difference in people's lives.
- Benefits: Part-time role with ongoing training, supportive environment, and meaningful work.
- Other info: Opportunity to shape a growing service and mentor volunteers.
- Why this job: Join us to create impactful change and support vulnerable individuals directly.
- Qualifications: Experience in welfare benefits and strong communication skills required.
The predicted salary is between 25500 - 25500 £ per year.
21 Hours Per Week | 3-Year FTC | Folkestone £25,500 FTE (Pro Rata)
Want a role where you genuinely change lives? We’re recruiting for a community-focused organisation looking for an experienced and compassionate Client Support & Advice Coordinator to launch and lead a frontline support service helping people facing financial hardship. This is far more than a desk-based advice role. You’ll support vulnerable clients directly, help them access benefits and funding, challenge unfair decisions, and empower them to regain stability and independence. You’ll also train and support volunteers, helping build a high-quality advice and triage service that makes a real impact across the local community.
What You’ll Be Doing
- Supporting clients with benefit applications, reviews, appeals, and financial support
- Managing your own caseload and providing ongoing advocacy
- Referring clients to specialist debt, housing, and energy services
- Coaching and mentoring volunteers delivering frontline support
- Building a welcoming, professional, and compassionate service
- Maintaining accurate records and ensuring safeguarding and compliance standards are met
What We’re Looking For
- Experience within welfare benefits, DWP, welfare rights, or advice services
- Knowledge of PIP, Universal Credit, and related systems
- Strong communication and people skills
- A calm, empathetic, and solution-focused approach
- Experience supporting vulnerable individuals
- Ability to motivate and guide volunteers or teams
- Organised, proactive, and confident working independently
Why Apply?
- Meaningful, purpose-driven work
- Opportunity to shape a growing support service
- Ongoing specialist training and development
- Supportive and collaborative environment
- Real impact within the local community
Enhanced DBS required
Client Support & Advice Coordinator - Part Time in Folkestone employer: Recruitment Solutions (Folkestone) Ltd
Contact Detail:
Recruitment Solutions (Folkestone) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support & Advice Coordinator - Part Time in Folkestone
✨Tip Number 1
Network like a pro! Reach out to people in the community and organisations related to client support. You never know who might have a lead or insight into the role you're after.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to share your experiences and how they relate to supporting vulnerable clients. Make it personal and impactful!
✨Tip Number 3
Showcase your empathy! In interviews, highlight your calm and solution-focused approach. Share stories that demonstrate your ability to connect with clients and make a difference in their lives.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Client Support & Advice Coordinator - Part Time in Folkestone
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping others shine through. We want to see how you genuinely care about making a difference in people's lives, especially those facing financial hardship.
Tailor Your Experience: Make sure to highlight your relevant experience in welfare benefits and advice services. We’re looking for specific examples that demonstrate your skills in supporting vulnerable individuals and managing caseloads.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that make it easy for us to see your qualifications and how you fit into our community-focused mission.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this meaningful role. We can’t wait to hear from you!
How to prepare for a job interview at Recruitment Solutions (Folkestone) Ltd
✨Know Your Stuff
Make sure you brush up on welfare benefits, especially PIP and Universal Credit. Familiarise yourself with the latest changes and how they affect clients. This knowledge will show that you're serious about the role and ready to make a difference.
✨Show Your Empathy
During the interview, demonstrate your compassionate approach. Share examples of how you've supported vulnerable individuals in the past. This will highlight your ability to connect with clients and provide the support they need.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like challenging unfair decisions or managing a caseload. Think through some scenarios beforehand and be ready to discuss your thought process and solutions.
✨Highlight Your Team Spirit
Since you'll be training and supporting volunteers, emphasise your experience in mentoring or guiding teams. Talk about how you’ve motivated others in previous roles and how you can contribute to building a welcoming service.