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- Tasks: Monitor Lifeline clients and respond to emergency calls with empathy and clear communication.
- Company: Join a local Council's Lifeline 24/7 Control Centre in Folkestone, making a real difference.
- Benefits: Enjoy potential homeworking after training and gain valuable experience in customer service.
- Why this job: Be part of a supportive team that safeguards vulnerable individuals and enhances community well-being.
- Qualifications: Strong administrative and customer service skills are essential; no prior control centre experience needed.
- Other info: This is a part-time role on a maternity contract, perfect for students seeking flexible work.
We are recruiting for a part time Control Centre Operator which is presented on a maternity contract basis, working on behalf of the local Council in their Lifeline 24/7 Control Centre located in the heart of Folkestone. There is some capacity to do homeworking once you have completed your training and are confident, but initially at least, the role will be on site in Folkestone. No previous control centre experience is required, but the role is considered ideal for someone with strong administrative and customer service skills, particularly over the telephone who has a polite, calm, empathetic demeanour and exceptionally clear communication skills. The main purpose of the role: The team monitor Lifeline Clients and deal with out of hours duty officer calls You will provide support advice and action an emergency response, should the call demand The role involves safeguarding vulnerable and disabled customers by providing an effective response and proactive monitoring service via Lifelines, mobile GPS enabled devices and telephone information lines. You will respond to calls for assistance from clients and stakeholders of all the monitored services, ensuring appropriate action and services are utilised to resolve both crisis situations and daily dilemmas. To be alert to clients changing needs or deterioration. You will be required to produce accurate reports and records of all non-routine incident …
Control Centre Operative employer: Recruitment Solutions (Folkestone) Limited
Contact Detail:
Recruitment Solutions (Folkestone) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Centre Operative
✨Tip Number 1
Familiarize yourself with the Lifeline service and its operations. Understanding how the service works and the types of calls you might receive will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role requires clear and empathetic communication, consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Highlight any relevant experience in customer service or administrative roles during your discussions. Even if you haven't worked in a control centre before, showcasing your ability to handle customer inquiries and provide support can set you apart.
✨Tip Number 4
Be prepared to discuss how you would handle emergency situations. Think about examples from your past experiences where you had to remain calm under pressure and how you resolved issues effectively.
We think you need these skills to ace Control Centre Operative
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Control Centre Operative position. Understand the key responsibilities and required skills, especially focusing on customer service and communication.
Highlight Relevant Skills: In your application, emphasize your strong administrative and customer service skills. Provide specific examples of how you've demonstrated a calm and empathetic demeanor in previous roles, particularly over the phone.
Tailor Your CV: Customize your CV to reflect the requirements of the job. Make sure to include any relevant experience, even if it’s not directly related to a control centre. Highlight your ability to handle crisis situations and your attention to detail in reporting.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of the importance of safeguarding vulnerable clients. Mention your willingness to learn and adapt, especially regarding the training and homeworking aspects of the role.
How to prepare for a job interview at Recruitment Solutions (Folkestone) Limited
✨Showcase Your Customer Service Skills
Since the role requires strong customer service skills, be prepared to share examples of how you've effectively handled customer inquiries or complaints in the past. Highlight your ability to remain calm and empathetic under pressure.
✨Demonstrate Clear Communication
Effective communication is key in this position. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where you had to communicate complex information simply.
✨Understand the Role's Responsibilities
Familiarize yourself with the main duties of a Control Centre Operative. Be ready to discuss how you would handle emergency situations and provide support to vulnerable clients, showing that you understand the importance of safeguarding.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think about potential crisis situations you might face in the role and how you would respond. This will demonstrate your readiness to take action when needed.
