At a Glance
- Tasks: Engage with customers via calls and emails, ensuring exceptional service and satisfaction.
- Company: A successful local business with a friendly and supportive team.
- Benefits: Brilliant pay, weekly payments, free parking, and training opportunities.
- Other info: Immediate start with full-time, secure hours in a fast-paced setting.
- Why this job: Join a dynamic team and develop your customer service skills in a welcoming environment.
- Qualifications: Polite, enthusiastic, and ideally some customer service experience.
The predicted salary is between 24300 - 29700 £ per year.
Ongoing, temp-perm position with a successful and interesting local business within their customer service team.
This is a fantastic opportunity for a warm and friendly individual to work in an office based setting, while receiving training and support to develop their skills.
The Role
Duties of the role will include speaking with customers via call to handle enquiries and promote services, while maintaining fully up to date records on an internal specialised software.
It will be your job to work in a team ensuring that customers receive an exceptional experience, and are full satisfied with the service.
Requirements
You'll enjoy this role if you are a polite and enthusiastic person who enjoys speaking with people, and ideally has some level of customer service experience already.
Good attention to detail will be needed to ensure professional communication, as you may also communicate with customers by email.
Organisation and the ability to focus in a fast paced environment are also important: everything else can be taught!
In return, you can look forward to
- Brilliant rate of pay
- Immediate start
- Weekly pay on a Friday
- Full time, secure and stable hours
- Free parking on site
- Professional and welcoming work environment
- Training opportunities..
And more!
Ready to get started? Don't wait!
Apply with your CV now to be considered immediately.
Customer Service Advisor employer: Recruitment Solutions Careers
Join a leading Air-Conditioning Service company in Kent, where your expertise as an Experienced Air Conditioning Service Engineer will be valued and rewarded. Enjoy a supportive work culture that prioritises continuous training and development, alongside competitive benefits such as a new van, specialist tools, and 28 days of annual leave. With a focus on customer satisfaction and a commitment to high-quality service, this role offers the perfect opportunity for growth in a dynamic environment.
Contact Details:
Recruitment Solutions Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Recruitment Solutions Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Recruitment Solutions Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Recruitment Solutions Careers:Your cover letter is your chance to shine! Tell us why you want to work at Recruitment Solutions Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Recruitment Solutions Careers!
How to prepare for a job interview at Recruitment Solutions Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
