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- Tasks: Be the first point of contact for clients, resolving technical issues and providing outstanding support.
- Company: Cleverbox, a creative agency supporting over 1,200 schools and colleges.
- Benefits: Competitive salary, hands-on training, and great progression opportunities.
- Why this job: Kickstart your tech career in a fun, supportive environment with real-world problem-solving.
- Qualifications: A-Level or equivalent, strong communication skills, and a passion for tech.
- Other info: Dynamic role with daily learning and a collaborative team culture.
Technical Support Executive
Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.
Join a fun, supportive team and kickstart your career in technical support
Location: Bromley, Kent (10 mins from Bromley South)
Salary: £22K – £28K
Working pattern: Office-based (Mon–Thu), with working from home on Fridays.
Employer: Cleverbox
Cleverbox is a leading creative agency working with over 1,200 schools and colleges across the UK and globally. They’re growing fast – and they’re on the lookout for a bright, confident and curious entry-level Support Analyst to join their friendly and creative team in Bromley.
This is the perfect role for a school, college or uni leaver who wants to step into the world of digital, websites and customer support. We are not looking for experience, just enthusiasm, a problem-solving technical mindset, and a passion for all things digital.
What you’ll do
* Be the first point of contact for clients, helping them with their websites by phone, email or live chat Log, troubleshoot and resolve support tickets in Zendesk, escalating to their development team
* Deliver online support sessions to help schools make the most of their sites
* Get hands-on with populating content, testing and QA on client websites
* Build great relationships with clients and provide outstanding client support to the company SLA
* Assist the internal team with basic hardware/software setup where required
* Follow company policies on data protection and security (including GDPR compliance)
* Contribute ideas, feedback and enthusiasm to help the business grow and flourish
Requirements:
* Educated to A-Level, BTEC Standard or Higher
* Good interpersonal and communication skills – confident on calls and video meetings
* A strong analytical thinker and natural problem-solver who can diagnose and resolve technical issues Excellent verbal and written English
* A conscientious worker with a strong work ethic
* Working knowledge of Google Sheets and Microsoft Excel
* Organised, accurate, proactive and ready to work as part of a team
* High technical aptitude with an interest in web technology and creative industries
* An understanding of (or willingness to learn) Content Management Systems (WP), SSL Technology and Google Analytics
Why join Cleverbox?
* Work in a creative, ambitious design agency with a fun, supportive culture
* Get hands-on training and grow your skills fast with guidance from experienced team members Be part of a talented tech team that supports over 1,200 schools and colleges
* Great progression opportunities in technical support or project management
* Gain exposure to real-world problem-solving, client communication, and digital tools Take part in regular team discussions and CPD opportunities
* A role where no two days are the same – you’ll learn something new every day
* This is the perfect role if you’re curious about tech, love solving problems and want to start your career in a client-focused, creative environment that’s as supportive as it is social.
To apply: Send your CV and covering letter.
Timeline: Initial remote interviews will take place on: Tue 30th Sept 2025
Note: Due to high application volumes, only shortlisted candidates will be contacted. You must be eligible to work in the UK with the minimum required level of experience and live within a one-hour commute of our Bromley studio, BR1 1DG
Technical Support Executive employer: Recruitment Services UK
Contact Detail:
Recruitment Services UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Executive
✨Tip Number 1
Get to know the company before your interview! Research Cleverbox, their projects, and their culture. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for clients, being confident on calls and video meetings is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from school or personal projects where you tackled a challenge. This will demonstrate your analytical mindset and enthusiasm for tech.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and ready to take the first step in your career with us at Cleverbox.
We think you need these skills to ace Technical Support Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and qualities mentioned in the job description. Highlight your problem-solving mindset and any relevant tech interests to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your enthusiasm for tech support and why you want to join our creative team. Be genuine and let your personality come through.
Show Off Your Communication Skills: Since you'll be interacting with clients, it's crucial to demonstrate your excellent verbal and written English. Keep your application clear, concise, and friendly – just like how we communicate at StudySmarter!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Recruitment Services UK
✨Know Your Tech Basics
Brush up on your understanding of web technology, Content Management Systems, and tools like Google Analytics. Even if you’re not an expert, showing that you’ve done your homework will impress the interviewers and demonstrate your enthusiasm for the role.
✨Practice Your Communication Skills
Since this role involves a lot of client interaction, practice explaining technical concepts in simple terms. You might want to do mock interviews with friends or family to get comfortable speaking clearly and confidently.
✨Show Your Problem-Solving Mindset
Prepare examples of how you've tackled challenges in the past, even if they’re from school projects or personal experiences. Highlighting your analytical thinking and ability to troubleshoot will resonate well with Cleverbox’s focus on problem-solving.
✨Be Ready to Ask Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
