At a Glance
- Tasks: Coordinate daily waste collection services and support drivers in a fast-paced environment.
- Company: Join Gaskells Waste, a leading independent waste management company in the North West.
- Benefits: Enjoy competitive salary, pension, on-site parking, and full training.
- Other info: Opportunities for career progression in a supportive and growing team.
- Why this job: Make a real impact by delivering excellent customer service and solving operational challenges.
- Qualifications: Strong communication, organisational skills, and a proactive approach are essential.
The predicted salary is between 39152 - 42839 £ per year.
- Transport & Service Delivery Coordinator
- About Gaskells Waste
Established in 1991, Gaskells Waste Services is one of the North West's leading independent waste management companies.
As our business continues to grow, we're looking for an organised, proactive and customer-focused Transport & Service Delivery Coordinator to join our busy Operations Team.
This is a fast-paced role where you'll be responsible for coordinating daily waste collection services, supporting drivers, communicating with customers and ensuring our operations run efficiently.
Every day is different, and you'll play a key role in delivering the high level of service our customers expect.
The Role
As a Transport & Service Delivery Coordinator, you'll be responsible for ensuring our daily collection services are delivered safely, efficiently and on time.
You'll act as the main point of contact between our drivers, customers and internal departments, resolving issues as they arise and ensuring excellent communication throughout the day.
You'll be expected to think on your feet, make decisions quickly and maintain a calm, professional approach in a busy operational environment.
- What You'll Be Doing
- Coordinate the day-to-day delivery of commercial waste collection services.
- Brief drivers each afternoon on the following day's workload, ensuring they have everything required to complete their rounds, including vehicle allocations, customer information, keys, fobs and fuel cards.
- Debrief drivers at the end of each shift, reviewing completed work, resolving issues and ensuring all operational records are completed accurately.
- Monitor vehicle movements and service delivery throughout the day using transport systems.
- Take ownership of operational data quality by investigating discrepancies, identifying the root cause of errors and working with drivers to improve data accuracy and prevent repeat issues.
- Respond quickly to operational issues including missed collections, access problems, damaged containers, overweight bins and vehicle issues.
- Keep customers informed of delays or service issues before they need to contact us.
- Reallocate work where required to minimise missed collections and maximise productivity.
- Liaise with Sales, Customer Services, Workshop and Operations teams to ensure seamless service delivery.
- Investigate customer enquiries and invoice queries relating to service delivery.
- Ensure driver records, mileage, vehicle checks and collection data are accurate and compliant.
- Support compliance with Operator Licence requirements, Driver Hours Regulations, Health & Safety legislation and company procedures.
- Build strong working relationships with customers, drivers and colleagues to deliver an exceptional service.
About You
You'll be someone who enjoys solving problems, thrives in a fast-moving environment and takes pride in delivering excellent customer service.
Essential Skills
- Excellent communication and interpersonal skills.
- Strong organisational and time management skills.
- Ability to remain calm under pressure and make decisions quickly.
- Excellent attention to detail.
- Confident using Microsoft Office and IT systems.
- Strong administration skills.
- Ability to prioritise multiple tasks.
- Positive, flexible and proactive approach.
- Excellent customer service skills.
Desirable Experience
- Experience working within transport, logistics or fleet operations.
- Waste management industry experience.
- Experience using transport planning or vehicle tracking software.
- Experience supervising drivers or coordinating field-based teams.
What We Offer
- Competitive salary (depending on experience)
- Company pension
- On-site parking
- Full training and ongoing development
- Supportive management team
- Opportunities for career progression
- Stable employment within a well-established and growing business
Transport & Service Delivery Coordinator in Liverpool employer: Recruitment Services UK
Recruitment Services UK is an excellent employer, offering a supportive work culture that values skill development and teamwork. Located in Barrow-in-Furness, employees benefit from competitive salaries, generous annual leave, and robust pension contributions, all while working on innovative projects that enhance their professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Transport & Service Delivery Coordinator in Liverpool
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Recruitment Services UK.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Recruitment Services UK. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Transport & Service Delivery Coordinator in Liverpool
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Recruitment Services UK, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Recruitment Services UK and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Recruitment Services UK. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Recruitment Services UK
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Recruitment Services UK.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Recruitment Services UK.
