Hire Controller / Depot Supervisor

Job Title: Hire Controller / Depot Supervisor Reporting To: Divisional Director Location: Stoke on Trent Hours: 40 hours per week – Monday to Friday 7.30am until 16.30 pm Overtime is occasionally available at weekends. Salary: Competitive Salary plus overtime/bonus. Benefits: * Free access to Health Scheme * Pension * 22 Days Annual Leave/ Bank Holidays and an additional day for your Birthday. Qualifications: * Full UK Driving Licence is essential. * Previous experience in a hire controller or depot-based role (plant / tool hire experience preferred) * Any knowledge of the Damage Restoration Industry or associated equipment would be advantageous but not essential as training will be given. * Strong organisational and multitasking skills. * Excellent communication and customer service abilities. * Proficient with hire management software and basic IT systems. * Ability to lead a team and work under pressure. Responsibilities: * Handle all customer hire enquiries via phone, email, and in person * Process hire orders, returns, and off hires accurately and efficiently. * Coordinate with drivers and workshop staff to schedule equipment deliveries. * Maintain accurate records of stock levels, hire contracts and equipment availability. * Oversee the day to day running of the depot, ensuring operational efficiency. * Ensure equipment is maintained, serviced, and presented to a high standard. * To clean service and test all equipment upon return from hire to ensure safety and compliance with the relevant regulations and to ensure our high company standards are maintained. * Supervise and support depot staff, fostering a positive and productive work environment. * To carry out general housekeeping duties as required. * Monitor health and safety compliance within the depot. * Resolve customer issues promptly and professionally. * Report on depot performance and contribute to business improvements