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- Tasks: Manage the Front of House team and ensure top-notch customer service.
- Company: Join Daytona Sandown Park, a vibrant venue in Esher, Surrey.
- Benefits: Enjoy flexible hours and competitive salary with full training provided.
- Why this job: Perfect for energetic individuals who thrive in dynamic environments and love customer interaction.
- Qualifications: Customer service experience, strong communication skills, and leadership abilities required.
- Other info: Evening and weekend availability is a must; great opportunity for personal growth.
The predicted salary is between 28800 - 43200 £ per year.
Front of House Manager HOURS: Full time/Flexible – Applicants MUST be available to work evenings and weekends. LOCATION: More Lane, Esher, Surrey, KT10 8AN. SALARY: £Competitive. Daytona Sandown Park is currently looking for a professional, confident, and reliable Front of House Manager to join their busy Front of House team. Daytona is a dynamic and sometimes demanding environment that requires energetic, enthusiastic, and ambitious individuals with the ability to thrive under pressure. Key success criteria for this role include: * To ensure the smooth and efficient running of the Reception and Front of House areas. * To prepare and manage reception staff and to ensure correct staffing levels are maintained. * Ensure the FOH team delivers first class service to our customers. * Provide training and induction to all new and existing reception staff whilst developing training to suit the needs of the business and HR. * To set targets and monitor active selling within the Front of House team in line with company targets. * To oversee the presentation of facilities to an exceptionally high standard. Candidate profile: * Be from a customer focused background (hospitality preferred) with proven ability to drive standards forward whilst ensuring the management and development of the team through training and coaching. * Have excellent written and verbal communication skills * Demonstrate a positive, friendly, and professional manner and culture. * Be able to develop and deliver customer service and sales training to Front of House staff * Be required to devise and implement procedures. * Have the ability to manage and monitor sales targets for the FOH team * Be able to recruit, train, manage and monitor the Front of House team whilst ensuring on-going succession planning. * Must be able to work flexible hours for a 7-day operational business. * Have sound knowledge of Word and Excel * Be a strong and charismatic individual. How to apply: If you are interested in this role, please send your CV and covering letter with salary expectation quoting job ref: FOHMSP25. Full training on product knowledge and services will be given. A full job description of the role is available on request. We look forward to hearing from you
Front of House Manager employer: Recruitment Services UK
Contact Detail:
Recruitment Services UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager
✨Tip Number 1
Familiarise yourself with Daytona Sandown Park's values and customer service standards. Understanding their approach will help you align your responses during interviews and demonstrate that you're a great fit for their team.
✨Tip Number 2
Prepare examples from your previous experience in hospitality where you've successfully managed a team or improved customer service. Be ready to discuss how you can apply these experiences to the Front of House Manager role.
✨Tip Number 3
Showcase your leadership skills by discussing any training or coaching you've provided in past roles. Highlighting your ability to develop staff will resonate well with the hiring team at Daytona.
✨Tip Number 4
Be prepared to discuss how you handle pressure and maintain high standards in a busy environment. Sharing specific strategies you've used in the past will demonstrate your capability to thrive in their dynamic setting.
We think you need these skills to ace Front of House Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and customer service. Emphasise any previous roles where you managed a team or improved service standards, as these are key for the Front of House Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully trained staff or improved customer service in past positions, aligning with the job description.
Highlight Flexibility: Since the role requires flexible hours, make sure to mention your availability for evenings and weekends in both your CV and cover letter. This shows that you understand the demands of the position.
Showcase Communication Skills: Given the importance of communication in this role, ensure your application is well-written and free of errors. Use clear and professional language to demonstrate your verbal and written communication skills.
How to prepare for a job interview at Recruitment Services UK
✨Showcase Your Customer Service Skills
As a Front of House Manager, your ability to deliver exceptional customer service is crucial. Prepare examples from your past experiences where you successfully handled customer complaints or improved service standards.
✨Demonstrate Leadership Qualities
This role requires strong leadership skills. Be ready to discuss how you've managed teams in the past, including training and motivating staff to achieve targets. Highlight any specific achievements that showcase your ability to lead effectively.
✨Familiarise Yourself with the Venue
Before the interview, research Daytona Sandown Park and understand its operations. Knowing the venue's offerings and customer demographics will help you tailor your responses and show genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in high-pressure situations. Think of scenarios where you had to make quick decisions or manage conflicts, and be prepared to explain your thought process and outcomes.
