Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of Trilogy Leisure, ensuring top-notch customer service and safety.
- Company: Join a vibrant team at Trilogy, dedicated to community wellbeing and excellence.
- Benefits: Earn up to £12.71 per hour with flexible hours and great employee perks.
- Other info: Embrace diversity and creativity in a supportive team environment.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: A passion for customer service and a positive attitude are key.
The predicted salary is between 24 - 26 £ per hour.
Hourly rate up to £12.71 per hour
Closing Date - Ongoing
Average of 19.75 hours per week (over a three-week rota)
ResponsibilitiesYou will report to the Duty Manager for this role and you will be responsible for the daily operations of the reception. You will act as the first point of contact for customers accessing Trilogy Leisure services, maintaining the required standards of health and safety, cleanliness and customer care at all times.
It will be your responsibility to promote a positive image of the Trust at all times. You will drive and deliver the product ensuring the Trilogy brand is at the forefront of all in meeting the aims and objectives of the business.
Compliance and SafeguardingOur organisation is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment. Any offer of employment is subject to satisfactory completion of pre-employment vetting checks, including DBS depending on post and references.
It is a criminal offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with that particular group, i.e. adults at risk, children, or both.
Trilogy CultureThe purpose of every team member at Trilogy is to work together in a positive, creative fashion as one team to deliver the core values and company strategy. To adopt the behaviours and company culture to promote, encourage and achieve excellence as a Wellbeing organisation to improve the lives of people in our Community.
- One Trilogy Team - Working together, respect, open & honest, positive communication
- Encourage Creativity - Support innovation, try new ideas, adopt change
- Be Constructive - Adopt a positive, can-do anything is possible mindset
- Deliver Excellence - Provide the Customer experience you want to receive
- Promote Wellbeing - Self-care, support others, be active, work/life balance
- Embrace Diversity - Champion Equality, Diversity & Inclusion
If this is you, please apply today. We look forward to you joining Team Trilogy.
How to Apply:Interested candidates are invited to submit a tailored CV supporting letter outlining their suitability for this role.
Employee RewardsWe offer a wide range of employee benefits so come and join us.
Customer Service Advisor employer: Recruitment Services UK
Contact Detail:
Recruitment Services UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company culture! Before your interview, check out Trilogy's values and think about how you can embody them. Show us that you're not just a fit for the role, but for the team too!
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident and ready to tackle any questions we throw your way.
✨Tip Number 3
Be prepared to share your experiences! Think of specific examples where you've gone above and beyond for customers. We love hearing about real-life situations that showcase your skills.
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application in front of us. Plus, it shows you’re serious about joining Team Trilogy. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight relevant experience and skills that match the job description, like customer care and teamwork. We want to see how you can contribute to our Trilogy culture!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your values align with ours. Remember, we love creativity, so don’t be afraid to show a bit of personality!
Showcase Your Customer Service Skills: In both your CV and cover letter, make sure to showcase your customer service skills. Share specific examples of how you've gone above and beyond for customers in the past. We’re all about delivering excellence here at Trilogy!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining Team Trilogy!
How to prepare for a job interview at Recruitment Services UK
✨Know the Company Culture
Before your interview, take some time to understand Trilogy's culture and values. They emphasise teamwork, creativity, and a positive mindset, so think about how your experiences align with these principles. Be ready to share examples that showcase your ability to work collaboratively and promote a positive environment.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to connect with customers is key. Prepare specific examples of how you've handled customer queries or complaints in the past. Highlight your problem-solving skills and your commitment to delivering an excellent customer experience, as this will resonate well with the interviewers.
✨Emphasise Compliance and Safeguarding
Given the importance of safeguarding in this role, be prepared to discuss your understanding of compliance and safety standards. Familiarise yourself with relevant policies and be ready to explain how you would ensure a safe environment for all customers, especially vulnerable groups.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. Consider asking about the team dynamics, opportunities for professional development, or how they measure success in the Customer Service Advisor role. It’s a great way to demonstrate your enthusiasm and engagement.