Shop & Workshop Manager in Coventry

Job Title: Shop & Workshop Manager\\n\\nSalary: £40,000–£50,000\\n\\nLocation: Coventry\\n\\nHours: Rota-based, full-time 42.5 hours per week\\n\\nCompany: Eydens Locksmiths\\n\\nAbout the Role\\n\\nEydens Locksmiths is seeking a motivated and hands-on Shop & Workshop Manager to oversee the daily operations of their busy workshop and retail front counter. This is a highly customer-facing role requiring strong communication skills, proven face-to-face selling experience, and the ability to lead a team while driving commercial performance.\\n\\nKey Responsibilities\\n\\n * Front Counter Leadership: Manage the front counter and act as the primary point of contact for customers, ensuring a friendly and professional service.\\n\\n * Staff Direction & Planning: Organise staff rotas, allocate daily tasks, and provide ongoing leadership and support to both workshop and shop teams.\\n\\n * Customer Engagement: Build rapport with customers, handle enquiries, and ensure accurate communication between the workshop and clients.\\n\\n * Face-to-Face Selling & Upselling: Use your sales skills to promote and upsell products and services, ensuring customers receive the best solutions while increasing business revenue.\\n\\n * Hands-On Management: Assist the workshop team when needed, contributing to productivity, troubleshooting issues, and ensuring service quality.\\n\\n * Operational Oversight: Maintain shop standards, manage stock levels, and oversee the smooth running of daily operations.\\n\\n * Rota Working: Work as part of a rota to ensure consistent cover and exceptional customer service at all times.\\n\\nRequirements\\n\\n * Proven automotive industry experience (essential).\\n\\n * Valid driving licence (essential).\\n\\n * Strong face-to-face selling and upselling skills.\\n\\n * Demonstrated experience leading teams and planning staff workloads.\\n\\n * Excellent customer service and communication abilities.\\n\\n * Practical, hands-on approach with the ability to support workshop tasks.\\n\\n * Ability to work effectively in a fast-paced environment.\\n\\nBenefits\\n\\n * Competitive salary of £40,000 to £50,000 depending on experience.\\n\\n * Supportive working environment with opportunities for growth.\\n\\n * A varied, customer-focused role at the centre of our business