At a Glance
- Tasks: Lead a dynamic team, manage customer queries, and ensure smooth operations.
- Company: Join Eydens Ltd, a supportive workplace with growth opportunities.
- Benefits: Competitive salary, Monday to Friday hours, and a collaborative environment.
- Other info: Flexible working arrangements and potential for career advancement.
- Why this job: Make a real impact by leading a team and enhancing customer satisfaction.
- Qualifications: Experience in team leadership and strong communication skills required.
Employer: Your employer is Eydens Ltd. However, you may also be required to carry out duties and tasks for sister company Locksmiths & Locks Limited as required by the business.
Reports to: Office Manager
Direct Reports: Engineers
Location: Office-based (Coventry - CV6)
Working Hours: Monday to Friday, 8:00am – 5:30pm
Salary: £29,000 to £33,000
Main Duties & Responsibilities:
- Handling incoming and outgoing calls and booking jobs into engineers’ diaries
- Double-checking and ordering parts when required
- Managing queries and acting as a point of escalation for the team
- Handling customer complaints and ensuring prompt resolution
- Following up quotations and customer enquiries
- Identifying and pursuing additional sales opportunities
- Leading the engineering team and ensuring customer satisfaction is maintained at all times
- Liaising with customers professionally and representing the company positively at all times
- Ensuring all invoicing is completed promptly and accurately
- Ensuring the planning and management tool (Tryoup) is used effectively
- Managing emails, WhatsApp communications, and other CRM systems
- Supporting the company’s network business within the Philippines by providing advice and assisting with parts checking
- Participating in the on-call rota
Qualifications & Experience Required:
- Good basic education
- Proven experience supervising or leading a team
- Ability to prioritise workload and balance the differing requirements of multiple parties
- Strong written and verbal communication skills
- Good keyboard skills and working knowledge of Microsoft Excel and Word
- Basic HR knowledge
- Flexible approach to working arrangements and business needs
Additional Information: This role profile is not exhaustive and will be subject to periodic review. It may be amended to meet the changing needs of the business. The post holder will be expected to participate in this process, and every effort will be made to reach agreement on any changes.
Operations Team Leader in Coventry employer: Recruitment Services UK
Eydens Ltd is an exceptional employer located in Coventry, offering a supportive work culture that prioritises employee growth and development. With a focus on teamwork and customer satisfaction, employees benefit from a collaborative environment, competitive salary, and opportunities to enhance their skills while contributing to meaningful projects. Join us to be part of a dynamic team where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Team Leader in Coventry
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Eydens Ltd or Locksmiths & Locks Limited. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Think of examples where you've successfully managed complaints or escalated issues, as this will demonstrate your ability to handle the responsibilities of the Operations Team Leader.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Operations Team Leader in Coventry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Team Leader role. Highlight your experience in leading teams and managing customer queries, as these are key aspects of the job. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Eydens Ltd. Mention specific experiences that relate to the duties listed in the job description. We love seeing genuine enthusiasm!
Showcase Your Communication Skills:Since strong written communication is essential for this role, make sure your application is clear and professional. We appreciate well-structured applications that reflect your ability to communicate effectively, just like you would with our customers.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you're keen on joining our team at Eydens Ltd. We can't wait to hear from you!
How to prepare for a job interview at Recruitment Services UK
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of the Operations Team Leader role. Familiarise yourself with managing queries, handling customer complaints, and leading a team. This will help you answer questions confidently and show that you're ready to take on the challenges.
✨Showcase Your Leadership Skills
Since this role involves supervising a team, be prepared to discuss your previous leadership experiences. Think of specific examples where you've successfully led a team or resolved conflicts. This will demonstrate your ability to manage and motivate others effectively.
✨Communicate Clearly
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and concisely. During the interview, listen carefully to the questions and respond thoughtfully, ensuring you convey professionalism and confidence.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you'd handle real-life situations, like customer complaints or team conflicts. Prepare by thinking through potential scenarios and how you would approach them, highlighting your problem-solving skills and customer service focus.
