At a Glance
- Tasks: Support a busy sales team and deliver exceptional customer service.
- Company: Join Gaskells, a supportive and professional team in the North West.
- Benefits: Opportunity for continuous learning and development in a dynamic environment.
- Other info: Enjoy a variety of tasks and build lasting relationships with customers.
- Why this job: Make a real difference with your organisational skills and customer service expertise.
- Qualifications: Strong communication, problem-solving, and organisational skills required.
The predicted salary is between 25000 - 30000 £ per year.
Business Support Co-ordinator
Join the Team at Gaskells (North West) Ltd
Are you highly organised, customer-focused and thrive in a fast-paced environment? Do you enjoy solving problems, building relationships and supporting a busy sales team? If so, we'd love to hear from you.
We are looking for a Business Support Co-ordinator to join our growing team and play a key role in delivering excellent customer service, supporting our Business Development Managers and ensuring our customers receive a seamless experience. The role focuses on contract processing, supply chain support and customer excellence.
About the Role
As a Business Support Co-ordinator, you'll be the link between our customers, sales team and supply chain partners. You'll help manage customer contracts, resolve service issues, coordinate subcontracted services and ensure every customer receives an outstanding level of support.
No two days are the same, so we're looking for someone who enjoys variety, takes ownership of their work and is passionate about delivering great service.
Key Responsibilities
- Provide exceptional customer service via telephone and email.
- Support Business Development Managers with customer enquiries, contracts and day-to-day administration.
- Process contracts accurately and efficiently.
- Build strong relationships with customers, suppliers and colleagues.
- Resolve customer and subcontractor service issues quickly and professionally.
- Ensure subcontracted services are delivered smoothly and in line with customer expectations.
- Use business systems including CRM, Microsoft Office and reporting software to maintain accurate records.
- Provide contract information and support to the sales team.
- Ensure customer solutions comply with environmental, safety and regulatory requirements.
- Support continuous improvement within the Business Support function.
What We're Looking For
- Customer focused with an excellent telephone manner.
- Positive, resilient and confident.
- Adaptable with a willingness to learn.
- A natural problem solver who can think on their feet.
- Organised with excellent attention to detail.
- Calm under pressure and able to manage competing priorities.
- Professional with strong communication and relationship-building skills.
Essential Skills & Experience
- Excellent customer communication skills.
- Strong organisational skills.
- Strong conflict resolution and problem-solving abilities.
- Good PC skills, including Microsoft Office.
- Self-motivated with the ability to work independently and as part of a team.
- Ability to negotiate and build lasting customer relationships.
Desirable
- Experience using CRM or sales management systems.
- Experience within the waste management or environmental sector.
- Knowledge of sustainability or environmental legislation.
- Advanced interpersonal and communication skills.
Why Join Gaskells?
At Gaskells, we pride ourselves on delivering exceptional service while creating a supportive and professional working environment. We value:
- Teamwork
- Customer excellence
- Professionalism
- Honesty and integrity
- Continuous learning and development
- Respect for colleagues and the environment
If you're looking for an opportunity where your organisational skills, customer service expertise and positive attitude can make a real difference, we'd love to hear from you.
Business Support Co-ordinator employer: Recruitment Services UK
Recruitment Services UK is an excellent employer, offering a supportive work culture that values skill development and teamwork. Located in Barrow-in-Furness, employees benefit from competitive salaries, generous annual leave, and robust pension contributions, all while working on innovative projects that enhance their professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Co-ordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Recruitment Services UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Recruitment Services UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Business Support Co-ordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Recruitment Services UK:Your cover letter is your chance to shine! Tell us why you want to work at Recruitment Services UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Recruitment Services UK!
How to prepare for a job interview at Recruitment Services UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
