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- Tasks: Lead a dynamic team to deliver exceptional customer service and enhance operational efficiency.
- Company: Join a thriving manufacturing company with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, 25 days annual leave, and your birthday off!
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by building strong customer relationships and improving service quality.
- Qualifications: Experience in customer service management and strong communication skills are essential.
The predicted salary is between 30000 - 35000 £ per year.
Leicester Based | Salary: £30,000-£35,000 Permanent, Full-Time (Office Based)
Are you an experienced Customer Service Manager? Regional Recruitment are recruiting for a Customer Service Manager. You will play a key role in overseeing the customer service function, ensuring exceptional service delivery, managing a small office‑based team, and maintaining strong relationships with customers and stakeholders. If you have a passion for team leadership, problem‑solving and delivering high‑level service within a manufacturing environment, then this role is for you!
What's on Offer:
- Competitive salary
- 25 days annual leave plus bank holidays
- Your birthday off
- Employee perks such as store discounts scheme
Qualifications
Essential
- Experience as a customer service manager or similar role
- Background in a manufacturing or production environment
- Strong communication skills both written and verbal
- Ability to lead, support and develop a customer service team
- Excellent problem‑solving abilities and attention to detail
Desirable
- Experience using CRM or ERP systems is desirable but not essential
- Proactive and flexible approach to work
Roles & Responsibilities
- Oversee the daily customer service operations, ensuring all enquiries, issues and orders are handled promptly and professionally.
- Build and maintain strong customer relationships, acting as a reliable point of contact for key accounts.
- Work closely with production, logistics, and sales teams to ensure smooth order processing and on‑time delivery.
- Implement and improve customer service processes to enhance efficiency and service quality.
- Monitor service performance metrics, customer satisfaction and workflow, ensuring targets are met consistently.
Requirements
As Customer Service Manager, you will also be expected to be a proactive, driven individual who thrives in fast‑paced environments.
Customer Service Manager employer: Recruitment Services Ltd
Contact Detail:
Recruitment Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service management. Think about your past experiences and how they relate to the role. We want you to shine when discussing your problem-solving skills and team leadership!
✨Tip Number 3
Showcase your passion for customer service! During interviews, share specific examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to delivering high-level service.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Manager role. Highlight your experience in managing teams and delivering exceptional service, especially in a manufacturing environment. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for team leadership and problem-solving. Tell us why you're the perfect fit for our office-based team and how you can enhance our customer service function.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your written application reflects that. Keep it clear, concise, and professional. We love seeing candidates who can express themselves well, both in writing and verbally!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at Recruitment Services Ltd
✨Know Your Stuff
Make sure you understand the ins and outs of customer service management, especially in a manufacturing context. Brush up on common challenges faced in this sector and think about how you would tackle them.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading and developing teams. Think about specific situations where you’ve motivated your team or resolved conflicts effectively.
✨Demonstrate Problem-Solving Prowess
Be ready to discuss real-life scenarios where you’ve successfully solved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Engage with Questions
Prepare thoughtful questions to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company culture aligns with your values, especially regarding customer service excellence.