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- Tasks: Lead daily operations at a vibrant visitor attraction and manage a diverse team.
- Company: Exciting wildlife park in Stoke-on-Trent with a focus on guest experience.
- Benefits: Competitive salary up to £50,000, career progression, and hands-on leadership role.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Shape the future of the park while making a real impact on visitor experiences.
- Qualifications: Experience in operations management and strong team leadership skills required.
A growing visitor attraction in the heart of Stoke-on-Trent is looking for an experienced Operations Manager to take full ownership of the day-to-day running of the park and play a key role in shaping how the business develops as it continues to grow. This is a highly visible, hands-on role where you will manage teams, resolve issues, and maintain high standards across the visitor experience, while overseeing front-of-house operations, leading and developing a large diverse team, collaborating closely with other departments, and driving performance against key KPIs.
As the Operations Manager, your key responsibilities will be:
- Take full ownership of the day-to-day operations of Peak Wildlife Park, ensuring all areas are fully staffed, open, and operating to a high standard.
- Lead and manage a front-of-house team of approximately 40 staff across catering and guest services.
- Work closely with Operations Supervisors to develop team structure, performance, and capability.
- Collaborate effectively with the Head Keeper and wider teams to ensure smooth park operations across all departments.
- Maintain consistently high standards of guest experience, safety, and service delivery.
- Manage and resolve operational issues quickly and effectively to minimise disruption.
- Plan for seasonal peaks, busy periods, and events to ensure full operational readiness.
- Take ownership of key KPIs including guest satisfaction, complaint resolution, staff retention, health and safety compliance, operational efficiency, and revenue performance.
- Provide clear daily and weekly reporting to senior management, highlighting risks, performance, and improvements.
- Drive continuous improvement across all areas of park operations.
The Operations Manager will have the following skills and attributes:
- Proven experience in an operations management role within a visitor attraction, leisure, hospitality, or retail environment.
- Strong track record of managing teams across multiple functions or departments.
- Demonstrated ability to deliver consistently against KPIs, including guest experience and operational performance.
- Experience managing high-volume trading periods, seasonal demand, and live events.
- Strong understanding of health and safety compliance and best practice.
- Experience with budgets, cost control, and commercial reporting.
- Excellent leadership and people management skills, with the ability to motivate and develop teams.
Hours of work include Monday to Friday as well as some weekends, bank holidays and peak trading periods. Appointment will be subject to DBS clearance, right to work checks and satisfactory references. The role offers competitive pay up to £50,000 depending on experience, along with the opportunity to take real ownership of park operations and progress into a senior leadership position as the business grows. If this sounds like the Operations Manager position for you, click apply now to send us your CV.
Operations Manager in Stoke-on-Trent employer: Recruitment Robin Ltd
Contact Detail:
Recruitment Robin Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for an Operations Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company thoroughly. Understand their values, recent developments, and what makes them tick. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your leadership stories! Think of specific examples where you’ve successfully managed teams or resolved issues. Being able to share these experiences will demonstrate your capability and fit for the Operations Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Operations Manager in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your operations management experience, especially in visitor attractions or similar environments, to show us you're the right fit for the role.
Showcase Your Leadership Skills: Since this role involves managing a large team, it's crucial to demonstrate your leadership abilities. Share specific examples of how you've motivated and developed teams in the past, so we can see your potential impact on our park.
Quantify Your Achievements: When discussing your previous roles, use numbers to back up your achievements. Whether it’s improving guest satisfaction scores or managing budgets effectively, showing us the results of your efforts will make your application stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Operations Manager position. Don’t miss out on this opportunity!
How to prepare for a job interview at Recruitment Robin Ltd
✨Know Your Operations Inside Out
Before the interview, make sure you thoroughly understand the day-to-day operations of a visitor attraction. Familiarise yourself with common challenges faced in this role, such as staffing issues and guest experience management. This will help you demonstrate your expertise and readiness to take ownership.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience managing diverse teams. Share specific examples of how you've motivated staff, resolved conflicts, and improved team performance. Highlighting your leadership style will show that you're ready to lead a large team effectively.
✨Prepare for KPI Discussions
Since KPIs are crucial for this role, come armed with examples of how you've successfully met or exceeded KPIs in previous positions. Discuss your approach to guest satisfaction, operational efficiency, and health and safety compliance to illustrate your capability in driving performance.
✨Plan for Seasonal Challenges
Think about how you would handle busy periods and events at the park. Be ready to share strategies you've used in the past to ensure operational readiness during peak times. This shows that you can think ahead and manage high-volume trading periods effectively.