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For Companies At a Glance
- Tasks: As a Customer Success Manager, you'll build client relationships and drive value through our HR tech solutions.
- Company: AdviserPlus is a leading provider of innovative HR technology and consulting services in the UK.
- Benefits: Enjoy flexible working hours, life assurance, pension, discounted gym memberships, and more perks.
- Why this job: Join a mission-driven team transforming HR with cutting-edge tech and make a real impact.
- Qualifications: Experience in SaaS customer success, excellent communication skills, and a proactive approach are essential.
- Other info: Remote work with occasional visits to Ellesmere Port; apply for a fast-track path to leadership.
The predicted salary is between 40000 - 60000 £ per year.
Join AdviserPlus and help transform the future of HR. At AdviserPlus, we empower organisations to unlock the full potential of their people through innovative HR solutions and cutting-edge technology. As a trusted partner to some of the UK’s most well-known brands, we’re on a mission to simplify HR and make it more impactful. We’re now looking for a passionate and proactive Customer Success Manager to join our growing team.
The role at a glance:
- Remote based with visits to Ellesmere Port, Cheshire min twice a month (ideally more)
- £45,454 - £60,454
- Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More…
- Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday
- Reporting to: Customer Success Director
Your Background / Skills:
- HR Tech, Rec Tech, SaaS, Customer Success, Customer Support, Human Resources, Employee Relations.
About us:
We are the UK’s leading provider of Award-Winning HR technology, consulting and advisory services. We help build a positive culture where people can give their best to drive business success. We do this by taking the complexity out of the HR experience, making it simple, easy to access and agile. By combining cloud technology, data insight and expert guidance, we help our clients empower their leaders, engage their people and drive efficiency.
The Customer Success Manager Opportunity:
As a Customer Success Manager (CSM), you will be the strategic partner to our clients, to maximise their benefit from our products and services. You’ll be responsible for developing long-term client relationships, guiding customers post-implementation, and identifying opportunities for growth and optimisation. By embedding yourself within the customer’s business journey, you will seek to build partnerships that support mutual success and long-term value.
Where you’ll add value:
- Customer Relationship Management - You’ll act as a trusted advisor and strategic point of contact for customers, maintaining long-term relationships to ensure continued value and satisfaction.
- Revenue & Retention - Driving revenue growth through up-sell and cross-sell opportunities, supporting the achievement of both customer and business goals.
- Internal Collaboration & Strategy - Working cross-functionally with Sales, Product, and Support teams to align around shared customer outcomes.
- Tools & Reporting - Using HubSpot to manage all customer interactions and maintain accurate account records. You’ll leverage data to understand customer usage patterns, inform strategic decisions, and drive continuous improvement.
About you:
- Previous experience in a Customer Success or account management role from a SaaS business, ideally HR / ER / People / Recruitment Tech.
- Excellent communication, presentation, negotiation, and influencing skills.
- Proactive and customer-centric approach to relationship management.
- Strong organisational skills with the ability to manage multiple priorities.
- Commercially aware with strong product and industry knowledge.
- Ability to interpret data and derive actionable insights.
- Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
What’s on Offer:
- Life assurance
- Pension
- Holiday purchase scheme
- Volunteering days
- Long service awards
- Contribution towards professional qualifications
- Contribution towards membership fees
- Employee assistance programme
- Health cashback plan
- And more…
If you’re excited by the opportunity to work at the intersection of technology and people, and you’re ready to make a meaningful impact with a company that values innovation, collaboration and customer success - then we’d love to hear from you. Apply today and be part of a team that’s changing the way organisations support their people.
Customer Success Manager – HR / ER SaaS Tech. UK Remote – 19534 Ref: 19534 employer: Recruitment Revolution
Contact Detail:
Recruitment Revolution Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager – HR / ER SaaS Tech. UK Remote – 19534 Ref: 19534
✨Tip Number 1
Familiarise yourself with AdviserPlus and their innovative HR solutions. Understanding their products and how they empower organisations will help you demonstrate your genuine interest during interviews.
✨Tip Number 2
Network with current or former employees of AdviserPlus on platforms like LinkedIn. Engaging in conversations can provide valuable insights into the company culture and expectations for the Customer Success Manager role.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your ability to build client relationships and drive customer success, particularly in a SaaS environment. Tailoring your stories to align with the company's mission will make a strong impression.
✨Tip Number 4
Stay updated on the latest trends in HR technology and customer success strategies. Being knowledgeable about industry developments will not only enhance your discussions but also position you as a forward-thinking candidate.
We think you need these skills to ace Customer Success Manager – HR / ER SaaS Tech. UK Remote – 19534 Ref: 19534
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success, particularly within the SaaS and HR tech sectors. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how your background aligns with AdviserPlus's mission. Mention specific examples of how you've built client relationships and driven value in previous roles.
Showcase Relevant Skills: Emphasise your communication, negotiation, and organisational skills in both your CV and cover letter. Provide examples of how you've used these skills to achieve customer satisfaction and retention.
Highlight Data-Driven Insights: Since the role involves using data to inform decisions, mention any experience you have with data analysis or reporting tools. Explain how you've leveraged data to improve customer experiences or drive business outcomes.
How to prepare for a job interview at Recruitment Revolution
✨Understand the Company and Its Products
Before your interview, take the time to research AdviserPlus and their HR tech solutions. Familiarise yourself with their products, especially the empower platform, and think about how you can contribute to their mission of simplifying HR.
✨Showcase Your Customer Success Experience
Be prepared to discuss your previous experience in customer success roles, particularly within SaaS or HR tech. Highlight specific examples where you've built strong client relationships and driven value for customers.
✨Demonstrate Data-Driven Decision Making
Since the role involves using data to inform strategies, be ready to talk about how you've used data analytics in past roles. Share examples of how you've interpreted data to improve customer experiences or drive growth.
✨Prepare Questions for the Interviewers
Having insightful questions ready shows your interest in the role and the company. Ask about their approach to customer success, how they measure client satisfaction, or what challenges they currently face in the HR tech space.
