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- Tasks: Become a strategic partner for clients, driving value and building relationships.
- Company: AdviserPlus is a leading HR tech provider transforming how organisations manage their people.
- Benefits: Enjoy remote work, flexible hours, life assurance, pension, and discounted gym memberships.
- Why this job: Join a mission-driven team that values innovation and makes a real impact in HR.
- Qualifications: Experience in SaaS customer success, excellent communication skills, and a proactive approach required.
- Other info: Opportunity to work with top UK brands and contribute to a positive workplace culture.
The predicted salary is between 38000 - 51000 £ per year.
Join AdviserPlus and help transform the future of HR. At AdviserPlus, we empower organisations to unlock the full potential of their people through innovative HR solutions and cutting-edge technology. As a trusted partner to some of the UK’s most well-known brands, we’re on a mission to simplify HR and make it more impactful. We’re now looking for a passionate and proactive Customer Success Manager to join our growing team.
The role at a glance:
- Remote based with visits to Ellesmere Port, Cheshire min twice a month (ideally more)
- £45,454 - £60,454
- Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More…
- Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday
- Reporting to: Customer Success Director
Your Background / Skills:
- HR Tech, Rec Tech, SaaS, Customer Success, Customer Support, Human Resources, Employee Relations.
About us: We are the UK’s leading provider of Award-Winning HR technology, consulting and advisory services. We help build a positive culture where people can give their best to drive business success. We do this by taking the complexity out of the HR experience, making it simple, easy to access and agile. By combining cloud technology, data insight and expert guidance, we help our clients empower their leaders, engage their people and drive efficiency.
The Customer Success Manager Opportunity: As a Customer Success Manager (CSM), you will be the strategic partner to our clients, to maximise their benefit from our products and services. You’ll be responsible for developing long-term client relationships, guiding customers post-implementation, and identifying opportunities for growth and optimisation.
Where you’ll add value:
- Customer Relationship Management - You’ll act as a trusted advisor and strategic point of contact for customers, maintaining long-term relationships to ensure continued value and satisfaction.
- Revenue & Retention - Driving revenue growth through up-sell and cross-sell opportunities, supporting the achievement of both customer and business goals.
- Internal Collaboration & Strategy - Working cross-functionally with Sales, Product, and Support teams to align around shared customer outcomes.
- Tools & Reporting - Using HubSpot to manage all customer interactions and maintain accurate account records. You’ll leverage data to understand customer usage patterns, inform strategic decisions, and drive continuous improvement.
About you:
- Previous experience in a Customer Success or account management role from a SaaS business, ideally HR / ER / People / Recruitment Tech.
- Excellent communication, presentation, negotiation, and influencing skills.
- Proactive and customer-centric approach to relationship management.
- Strong organisational skills with the ability to manage multiple priorities.
- Commercially aware with strong product and industry knowledge.
- Ability to interpret data and derive actionable insights.
- Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
What’s on Offer:
- Life assurance
- Pension
- Holiday purchase scheme
- Volunteering days
- Long service awards
- Contribution towards professional qualifications
- Contribution towards membership fees
- Employee assistance programme
- Health cashback plan
- And more…
If you’re excited by the opportunity to work at the intersection of technology and people, and you’re ready to make a meaningful impact with a company that values innovation, collaboration and customer success - then we’d love to hear from you. Apply today and be part of a team that’s changing the way organisations support their people.
Customer Success Manager – HR / ER SaaS Tech. UK Remote – 19533 Ref: 19533 employer: Recruitment Revolution
Contact Detail:
Recruitment Revolution Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager – HR / ER SaaS Tech. UK Remote – 19533 Ref: 19533
✨Tip Number 1
Familiarise yourself with the latest trends in HR technology and SaaS solutions. Understanding how these tools can transform HR practices will not only help you in interviews but also demonstrate your genuine interest in the field.
✨Tip Number 2
Network with current or former employees of AdviserPlus on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be a game-changer during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships in previous roles. Highlighting your proactive approach and ability to drive value for clients will resonate well with the hiring team.
✨Tip Number 4
Showcase your data interpretation skills by discussing how you've used analytics to inform decisions in past roles. This aligns perfectly with the responsibilities of a Customer Success Manager at AdviserPlus, where data-driven insights are crucial.
We think you need these skills to ace Customer Success Manager – HR / ER SaaS Tech. UK Remote – 19533 Ref: 19533
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success, particularly within the SaaS and HR Tech sectors. Use specific examples that demonstrate your ability to build client relationships and drive value.
Craft a Compelling Cover Letter: In your cover letter, express your passion for HR technology and customer success. Mention how your skills align with the role and provide examples of how you've successfully managed client relationships in the past.
Showcase Relevant Skills: Emphasise your communication, negotiation, and organisational skills in both your CV and cover letter. Highlight any experience with tools like HubSpot and your ability to interpret data for strategic decision-making.
Research AdviserPlus: Familiarise yourself with AdviserPlus and their products. Understanding their mission and values will help you tailor your application and demonstrate your enthusiasm for joining their team.
How to prepare for a job interview at Recruitment Revolution
✨Understand the Company and Its Products
Before your interview, take the time to research AdviserPlus and its innovative HR solutions. Familiarise yourself with their products, especially the empower platform, and think about how you can contribute to enhancing customer success with these tools.
✨Showcase Your Customer Success Experience
Be prepared to discuss your previous experience in customer success roles, particularly within SaaS or HR tech. Highlight specific examples where you've built strong client relationships and driven value for customers, as this aligns closely with the role's requirements.
✨Demonstrate Proactive Problem-Solving Skills
As a Customer Success Manager, you'll need to be proactive in identifying opportunities for growth and optimisation. Prepare to share instances where you've successfully addressed customer challenges and contributed to their long-term success.
✨Prepare Questions for the Interviewers
Engage your interviewers by preparing thoughtful questions about the company's culture, team dynamics, and future goals. This not only shows your interest in the role but also helps you assess if AdviserPlus is the right fit for you.
