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- Tasks: Solve complex technical issues and support customers with system bugs.
- Company: Join a leading HR tech provider recognized as Technology Partner of the Year 2023.
- Benefits: Enjoy remote work, flexible hours, and a comprehensive benefits package including gym discounts.
- Why this job: Advance your software support career while making customers happy in a collaborative environment.
- Qualifications: Deep Full Stack technical knowledge; no coding required but strong problem-solving skills needed.
- Other info: Monthly visits to Ellesmere Port or Bradford; competitive salary between £42,454 - £50,000.
The predicted salary is between 34000 - 60000 £ per year.
Are you a passionate and skilled customer facing Technical Engineer eager for your next big challenge? Do you thrive on solving complex technical issues and supporting stakeholders and customers with system bugs and technical roadblocks? Overview: Using your deep Full Stack technical knowledge you will respond to level 3 escalations either designing a patch fix to pass back to Level 2 OR escalate to our software engineering team. There is no coding requirement, but as a technical expert you will use your deep understanding of our systems and architecture to help design fixes & solutions. This is a happy to muck-in role where we champion the happiness of our customers. Ready to move your software support career forward? Role Info: Customer Support Technical Engineer Remote based with visits to Ellesmere Port or Bradford (circa once a month) £42,454 – £50,000 Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-19:00, Monday – Friday Reporting to: Customer Support Operations Manager Company: Leading Provider on HR Tech, Consulting and Advice Pedigree: British HR Awards – Technology Partner of the Year 2023 Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sain…
SaaS Customer Support Technical Engineer - L3. Full Stack. Remote employer: Recruitment Revolution Careers
Contact Detail:
Recruitment Revolution Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SaaS Customer Support Technical Engineer - L3. Full Stack. Remote
✨Tip Number 1
Familiarize yourself with common technical issues and solutions in SaaS environments. This will help you demonstrate your problem-solving skills during the interview and show that you understand the challenges customers face.
✨Tip Number 2
Brush up on your knowledge of Full Stack systems and architecture. Being able to discuss how different components interact will showcase your expertise and ability to design effective fixes.
✨Tip Number 3
Prepare examples from your past experiences where you've successfully resolved complex technical issues. This will illustrate your hands-on experience and your commitment to customer satisfaction.
✨Tip Number 4
Research our company culture and values, especially around customer happiness. Aligning your answers with our mission during the interview can make a strong impression and show that you're a great fit for the team.
We think you need these skills to ace SaaS Customer Support Technical Engineer - L3. Full Stack. Remote
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the SaaS Customer Support Technical Engineer position. Highlight the key responsibilities and required skills, especially your experience with Full Stack technical knowledge and customer support.
Tailor Your CV: Customize your CV to reflect your relevant experience in technical support and problem-solving. Emphasize any previous roles where you handled level 3 escalations or worked closely with engineering teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer support and your ability to solve complex technical issues. Mention specific examples of how you've successfully resolved similar challenges in the past.
Highlight Soft Skills: In your application, don't forget to mention your soft skills such as communication, teamwork, and adaptability. These are crucial for a role that involves working closely with customers and stakeholders.
How to prepare for a job interview at Recruitment Revolution Careers
✨Showcase Your Technical Knowledge
Be prepared to discuss your Full Stack technical expertise in detail. Highlight specific examples of how you've solved complex technical issues in the past, especially those that required collaboration with other teams.
✨Demonstrate Customer-Centric Thinking
Since this role emphasizes customer happiness, share experiences where you went above and beyond to support a customer. Illustrate how you prioritize customer needs while addressing technical challenges.
✨Prepare for Scenario-Based Questions
Expect questions that present hypothetical technical issues or escalations. Practice articulating your thought process on how you would approach these scenarios, including potential solutions and when to escalate.
✨Familiarize Yourself with the Company’s Products
Research the company’s HR tech solutions and understand their architecture. Being knowledgeable about their products will help you answer questions more effectively and demonstrate your genuine interest in the role.
