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- Tasks: Support independent retailers by ensuring their success with our award-winning software.
- Company: Join a leading ERP SaaS provider dedicated to empowering small to medium-sized retailers.
- Benefits: Enjoy a competitive salary, car allowance, bonuses, and a comprehensive benefits package.
- Why this job: Be part of a dynamic team that values commitment and customer-centric success in a growing tech environment.
- Qualifications: Experience in software sales, customer support, and product training is essential.
- Other info: This role is office-based in Grantham, Lincolnshire, with opportunities for fieldwork.
The predicted salary is between 24000 - 36000 £ per year.
Ready to join a trusted Award Winning tech brand? Small to medium size independent retailers are the lifeblood of the UK economy and we stand right by 2000+ of them, helping them to run their entire business – from merchandising the product, sales, right through to inventory management and inventory control. For the past 20 years we’ve been building awesome software that connects all parts of the business – from marketplace, eCommerce and EPOS integrations such as Amazon FBA, eBay, Magento, BigCommerce, EKM, Shopify and many more, to direct integrations with the likes of DPD, Royal Mail Click & Drop and MetaPack. Whilst we’ve experienced 200% Customer Business Growth we know the true potential of our market and we’d love to bring you on to the team to support our customers as we grow. Role Info: Customer Success Manager Grantham, Lincolnshire Office Based / Field £30,000 – £40,000 Plus £5,000 Car Allowance and Bonus Plus Complete Benefits Package Hours: 8.30am – 5pm Full Time – Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Award-Winning ERP SaaS provider powering SME retail Your Background / Skills: Software Sales, Customer Support, Customer Success, Product Demonstrations / Training, Customer Onboarding. The forefront of technology in the eCommerce, reta…
Customer Success Manager - eCom SaaS employer: Recruitment Revolution Careers
Contact Detail:
Recruitment Revolution Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - eCom SaaS
✨Tip Number 1
Familiarize yourself with the eCommerce landscape and the specific software solutions we offer. Understanding our integrations with platforms like Shopify, Amazon FBA, and others will give you an edge in discussions during the interview.
✨Tip Number 2
Showcase your experience in customer success and support by preparing examples of how you've helped clients achieve their goals. Highlighting your ability to put the customer at the heart of everything you do will resonate well with our values.
✨Tip Number 3
Research our company culture and values thoroughly. Be ready to discuss how your personal values align with our commitment to success and customer-centric approach, as this is crucial for a role in Customer Success.
✨Tip Number 4
Prepare to discuss your knowledge of inventory management and control systems. Since our software supports retailers in these areas, demonstrating your understanding will show that you're ready to hit the ground running.
We think you need these skills to ace Customer Success Manager - eCom SaaS
Some tips for your application 🫡
Understand the Company: Familiarize yourself with the company's mission and values. Highlight how your personal values align with their commitment to customer success and support for independent retailers.
Tailor Your CV: Customize your CV to emphasize relevant experience in software sales, customer support, and onboarding. Use specific examples that demonstrate your ability to enhance customer success.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for eCommerce and your understanding of the challenges faced by small to medium-sized retailers. Mention how you can contribute to their growth and success.
Highlight Relevant Skills: In your application, make sure to highlight skills such as product demonstrations, training, and customer relationship management. Provide concrete examples of how you've successfully used these skills in previous roles.
How to prepare for a job interview at Recruitment Revolution Careers
✨Understand the Product
Make sure you have a solid understanding of the software and services offered by the company. Familiarize yourself with their eCommerce integrations and how they support independent retailers. This knowledge will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Customer Success Experience
Prepare to discuss your previous experience in customer success, particularly in software sales or support. Highlight specific examples where you've helped customers achieve their goals, as this aligns with the company's commitment to putting the customer at the heart of everything they do.
✨Demonstrate Problem-Solving Skills
Be ready to discuss how you've handled challenging situations with customers in the past. Provide examples of how you identified problems, proposed solutions, and ensured customer satisfaction. This will showcase your ability to support customers effectively as they navigate the software.
✨Align with Company Values
Research the company's values and culture, and think about how your personal values align with theirs. During the interview, express your commitment to success and how you prioritize customer needs, reinforcing that you would be a great fit for their team.
