About the job Senior IT Support Engineer (Helpdesk/Field based)
Summary of duties:
- Technical support helpdesk (east Belfast office/customer premises/from home)
- This is the priority to ensure all support tickets are closed as quickly as possible to the satisfaction of the customer within the SLA
- On site call outs only where absolutely required and approved (by Line Manager & customer)
- Proactive preventative maintenance on customer networks
- Identify opportunities with existing customers for additional services/equipment/consultancy
- Promote the Precept brand as much as possible
- Online (social media/email) marketing/telesales generate sales leads Attend pre sales meetings Attend customer review meetings
- Become a subject matter expert on Precept services Keep abreast of new technology/solutions/methods and make suggestions to improve Precepts approach
Systems/technology in use:
- Windows server & Small Business Server MS Exchange server
- Networks and Cloud managed firewalls
- Antivirus - BitDefender/Trend AV/Avast/AVG Cloudcare, Trend, Symantec Remote Access Utilities Logmein.com, Teamviewer, MS Remote Desktop
- Precepts own in house systems based onLinux, DRBD, Opensense. TakeControl, think Backup, think MailGuard, thinkSMS, webhosting (ispconfig)
- Desirable technology experience Cisco and major firewall experience
- VMware and equivalent
- Linux experience
- Hardware maintenance
- Web development using Wordpress or Wix
Preferred (but not required) experience:
IT Helpdesk Engineer: 1 year
Salary and benefits:
- Salary: £25,000.00 per year
- Additional leave
- Company events
- Company pension
- Discounted or free food
- Free or subsidised travel
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Wellness programme
Schedule: 8 hour shift, Monday to Friday, Full time, On site
Supplemental pay types: Performance bonus
Ability to commute/relocate: Belfast: reliably commute or plan to relocate before starting work (required)
Education: Diploma of Higher Education (required)
Experience: IT support: 5 years (required)
For more information or to submit an application email: info@recruitmentpartnershipireland.co.uk
Senior IT Support Engineer (Helpdesk/Field based) in Belfast employer: Recruitment Partnership Ireland
As a leading player in the UK food industry, our client offers a dynamic work environment that prioritises employee well-being and professional growth. With competitive pay rates and a commitment to innovation, employees enjoy a supportive culture that fosters collaboration and development, making it an ideal place for those seeking a rewarding career in maintenance engineering in the vibrant setting of Northern Ireland.
Contact Details:
Recruitment Partnership Ireland Recruitment Team
