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For Companies At a Glance
- Tasks: Assist with daily IT support issues and manage the service desk effectively.
- Company: Join a dynamic team in Belfast, dedicated to tech solutions and innovation.
- Benefits: Enjoy a competitive salary, performance bonuses, and tailored benefits like private medical insurance.
- Why this job: Work on exciting projects while enhancing your tech skills in a supportive environment.
- Qualifications: Experience in IT support, knowledge of Windows OS, and strong communication skills required.
- Other info: Full-time onsite role with opportunities for professional growth and development.
The predicted salary is between 21000 - 27000 £ per year.
Overview
Belfast, Northern Ireland, United Kingdom
We are looking for an IT Support Technician who will predominantly work in assisting day to day support issues, but with the experience and responsibility to resolve more complex incidents and problems. Overseeing the Service Desk, ensuring helpdesk tickets have been logged properly with all notes, progress and required actions accurately input and assigned will be a daily requirement within this role.
Along with the opportunity to work on some fantastic projects, we also have a range of exciting benefits which can be tailored to suit you, which include:
- Salary £21,000 – £27,000
- Performance Related Bonus
- Aviva Private Medical Insurance
- Critical Illness Insurance
- Death in Service Insurance
Key Job Responsibilities
- Manage Streamline service desk, monitoring support tickets and solving issues. Escalating tickets to Nitec and working with Nitec support staff where applicable.
- Deploying and supporting large numbers of Windows PCs, iPads and iPhones and other specialist equipment, ensuring that systems are ready for use and operating safely and correctly.
- Active Directory management users, security groups, distribution lists.
- Facilitate the repair or replacement of iPads, iPhone, computers and peripheral equipment.
- Maintain the hardware and software audits; order consumables and other equipment.
- Perform any other reasonable duties specified by the Head of IT from time-to-time.
- Assist in creating a structured approach to rolling out new hardware and software.
- Install new software and hardware and ensure latest software upgrades are implemented. Management of Office 365 products – User license assignments and Intune management.
- End user engagement / training when required.
- Assist in creating and maintaining user accounts and mailboxes.
Experience / Attributes
- Proven work experience in IT Support or support technician role
- In depth knowledge of Windows operating systems
- Desire to improve existing processes and procedures
- Good communication skills, Can work Full time, Onsite
For more information or to submit an application email: info@recruitmentpartnershipireland.co.uk
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IT Support Technician employer: Recruitment Partnership Ireland
Contact Detail:
Recruitment Partnership Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows operating systems and Office 365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of complex IT issues you've resolved in the past. This will help you stand out as someone who can handle the responsibilities of managing a service desk effectively.
✨Tip Number 3
Network with current or former employees of StudySmarter or similar companies. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare to discuss your approach to user training and engagement. Since the role involves end-user training, having a strategy or examples of how you've successfully trained users in the past will show that you're proactive and ready to contribute.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Windows operating systems and service desk management. Use specific examples to demonstrate your problem-solving skills and ability to handle complex incidents.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Explain how your previous experiences align with the role, especially your ability to manage support tickets and engage with end users.
Highlight Technical Skills: In your application, emphasise your technical skills related to Active Directory management, Office 365 products, and hardware/software installation. Mention any relevant certifications or training that showcase your expertise.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Support Technician role.
How to prepare for a job interview at Recruitment Partnership Ireland
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows operating systems and any other relevant technologies. You might be asked to solve a technical problem on the spot, so brush up on your troubleshooting skills.
✨Demonstrate Communication Skills
As an IT Support Technician, you'll need to communicate effectively with users who may not be tech-savvy. Practice explaining complex concepts in simple terms, and be ready to showcase your ability to engage with end users.
✨Familiarise Yourself with Service Desk Operations
Understand the importance of managing helpdesk tickets and the process of escalating issues. Be ready to discuss how you would ensure that all tickets are logged accurately and how you would prioritise tasks.
✨Express Your Desire for Improvement
The job description mentions a desire to improve existing processes. Think of examples from your past experiences where you identified inefficiencies and implemented changes. This will show your proactive attitude and commitment to continuous improvement.
