It Support Technician

Do you have technical support experience? Are you a confident communicator with a tech-savvy mind and a flair for problem-solving? We're on the lookout for a talented IT Support Technician to become the voice of a rapidly growing, UK-based SaaS company. You'll be joining a fun, forward-thinking team where your voice matters, your ideas get heard, and your potential is limitless. As a Support Technician your responsibilities will be; * Troubleshoot and resolve a wide variety of queries with warmth, patience, and professionalism. * Deliver support through phone, video, email, and chat — whichever way our clients need you. * Run product demos, onboard new customers, and deliver engaging training sessions. * Liaise between our customers and our internal teams, feeding back ideas for improvements. * Travel occasionally for client meetings or trade shows (with time off in lieu for weekends). What We’re Looking For: * Fluency in English and if you speak another language that would be highly advantageous, although not essential. * Previous experience in a support technician role * An understanding of web technologies, HTML, CSS, or JavaScript. * Strong communication skills — written and verbal. * A calm, logical approach to problem-solving and customer care. * Experience with cloud platforms, video calls, or customer training. * Experience juggling multiple priorities under pressure. Thank you for taking the time to read the job advertisement and we look forward to receiving your application. Thank you for your interest in working with Recruitment Index. Since 2020 Recruitment Index have been working with fantastic talent across the Hertfordshire, Bedfordshire and London area. Due to the high volume of applications, it is not always possible to get back to each applicant with individual feedback. However, your application will be reviewed within the next 3-5 working days. Unfortunately, if you do not hear from us you will have been unsuccessful on this occasion however, we will keep you informed of any changes. This advertisement has been posted by Recruitment Index as an employment agency on behalf of our client