At a Glance
- Tasks: Manage client contracts, build relationships, and lead operational teams to success.
- Company: Join a growing facilities management company that values innovation and teamwork.
- Benefits: Competitive salary, company car, bonuses, generous leave, and career development.
- Other info: Dynamic role with opportunities for professional growth and collaboration.
- Why this job: Make a real impact in a supportive environment while driving commercial success.
- Qualifications: Experience in contract management and strong relationship-building skills required.
Do you have previous experience in contract / account management? Do you have previous experience in Facilities Management? Would you like to work in a supportive environment where you are recognised and rewarded for your contribution?
Location: Hybrid (South & South East)
Salary: £60,000 - £70,000 DOE
Job Type: Full-Time, Permanent
Sector: Facilities Management / Commercial Maintenance
As our client’s business continues to expand, we’re looking for an experienced Contract Manager to take ownership of a portfolio of key client contracts, ensuring exceptional service delivery while driving commercial success. This is a fantastic opportunity for someone who thrives on building strong client relationships, leading operational teams and making a real impact on business performance. You MUST have previous experience in “Hard” FM services (either from an account management or operational perspective).
The Role
As Contract Manager, you’ll be responsible for the full lifecycle of your contracts—from successful mobilisation through to day-to-day operational management, commercial performance and long-term client retention. Working closely with operational, commercial and leadership teams, you’ll ensure our contracts are delivered safely, efficiently and profitably, whilst continually identifying opportunities to improve service delivery and grow customer relationships. No two days will be the same. You’ll balance strategic account management with operational leadership, ensuring customers receive the outstanding service they expect.
What You’ll Be Doing
- Managing a portfolio of client contracts and acting as the primary point of contact.
- Building long-term relationships with key stakeholders and delivering an exceptional customer experience.
- Leading successful mobilisations of new contracts, ensuring seamless transitions into operational delivery.
- Monitoring operational performance against KPIs and service level agreements.
- Managing contract profitability, pricing, variations and commercial performance.
- Producing quotations and pricing proposals for additional works and contract renewals.
- Leading and developing operational teams to achieve outstanding results.
- Driving continuous improvement initiatives to enhance service quality and efficiency.
- Ensuring full compliance with Health & Safety legislation, company policies and contractual requirements.
- Working collaboratively across the business to support growth and deliver operational excellence.
What We’re Looking For
We’re looking for someone who combines strong commercial awareness with excellent operational leadership and outstanding relationship management skills. You’ll ideally have:
- Proven experience managing service-based contracts.
- Strong account management and customer relationship experience.
- Experience leading operational teams across multiple sites.
- A solid understanding of pricing, budgeting and commercial performance.
- Experience mobilising new contracts and managing change successfully.
- Excellent communication, negotiation and influencing skills.
- Strong organisational and planning abilities with the confidence to manage multiple priorities.
- A proactive, solutions-focused approach and a passion for delivering exceptional customer service.
- A full UK driving licence.
Experience within electrical services, facilities management, utilities, infrastructure or a related technical services environment would be highly advantageous.
Benefits
Our client invests in their people, values innovation and believes that strong relationships—both with our customers and their teams—are at the heart of everything they do. In return, we offer:
- Competitive salary of £60,000–£70,000 depending on experience.
- Company car or car allowance.
- Performance-related bonus.
- Pension scheme.
- Generous annual leave.
- Ongoing professional development and career progression.
- The opportunity to play a key role in a growing and ambitious business.
- A supportive and collaborative working environment where your ideas are valued.
Ready to make an impact? If you’re an experienced Contract or Operations Manager who enjoys building lasting client relationships, leading high-performing teams and delivering commercially successful contracts, we’d love to hear from you.
Thank you for taking the time to read the job advertisement and we look forward to receiving your application.
Contract Manager in Crawley employer: Recruitment Index
Join a dynamic and expanding company that prioritises employee growth and fosters a supportive work culture. As a Contract Manager, you will benefit from competitive salaries, performance-related bonuses, and ongoing professional development opportunities, all while working in a collaborative environment where your contributions are recognised and valued. With a focus on building strong client relationships and delivering exceptional service, this role offers the chance to make a meaningful impact in the Facilities Management sector across the South and South East.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Manager in Crawley
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Recruitment Index and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Recruitment Index!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Recruitment Index keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Contract Manager in Crawley
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Recruitment Index:This is your chance to really connect with the team at Recruitment Index. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Recruitment Index
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Recruitment Index.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Recruitment Index that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Recruitment Index. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
