At a Glance
- Tasks: Coordinate service activities and manage parts for smooth operations.
- Company: Established company in Gateshead with a focus on service excellence.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Other info: Join a collaborative team and embrace continuous improvement.
- Why this job: Be a key player in enhancing service delivery and customer satisfaction.
- Qualifications: Experience in service coordination and strong organisational skills required.
The predicted salary is between 24000 - 32000 £ per year.
An excellent opportunity for a Service and Parts Coordinator to join a well-established company based in Birtley, Gateshead.
Job Type: Full-Time, Permanent
Location: Gateshead
Salary: £28,000 per annum depending on experience
Reports to: Lead Service Engineer
About the Role: The Service and Parts Coordinator plays a critical role in ensuring the smooth operation of the service department by coordinating service activities, managing parts quotations, ordering and delivery, and acting as a key liaison between technicians, suppliers, and customers. This position requires strong organisational skills, attention to detail, and excellent communication to support timely, efficient service delivery. He/She will also be responsible for supporting the management, performance, and continued growth of the company’s digital sales platforms.
Main Duties:
- Manage end-to-end parts coordination, including pricing support, quoting, ordering, delivery, returns, cost control, and the preparation and processing of related documentation such as purchase orders, invoices, credits, delivery notes and quality documentation.
- Handle service and parts warranty claims, including submission, tracking, and resolution with suppliers and internal teams.
- Monitor on-time delivery of parts and inventory to support service operations.
- Manage online parts orders across company website, customer portals, including order entry, verification, fulfilment coordination, shipping, and post-sale support.
- Assist in the management and growth of service contracts.
- Monitor overdue appointments through the customer portal and efficiently schedule, coordinate, and manage service appointments, work orders, and technician assignments.
- Maintain accurate and up-to-date customer portal data following onsite visits and internal engineering activities.
- Manage and maintain the supplier base, including supplier relationships, pricing negotiations, shipment tracking, discrepancy resolution, and processing returns or warranty parts.
- Manage inventory control processes within the ERP system, including product setup, stock monitoring, replenishment, and inventory reconciliation.
- Organise and coordinate domestic (UK) and international shipments, ensuring timely delivery and compliance with relevant logistics requirements.
- Collect and review technician timesheets and calculate service costs for customer billing and reporting.
- Ensure compliance with company policies, safety standards, and quality procedures related to parts handling and storage.
- Support the continuous improvement of online sales, parts supply, and service coordination processes.
- Ensure quality standards are consistently met to deliver the highest level of service to customers.
- Embrace and support company values.
Candidate Requirements:
- High school diploma or equivalent (associate’s degree or technical training preferred).
- 2+ years of experience in a service coordination, parts, logistics, or related role.
- Strong organisational and multitasking abilities.
- Excellent verbal and written communication skills.
- Proficiency with inventory management systems, ERP software, or service management tools.
- Familiarity with basic digital marketing concepts, including online promotions, email communications, and customer engagement tools.
- Customer-focused mindset with strong problem-solving skills.
- Ability to work effectively in a fast-paced, deadline-driven environment.
- Attention to detail and accuracy in documentation and inventory control.
- Collaborative team player with the ability to work independently.
- Basic mechanical or technical understanding.
KPI’s:
- 60-80% percentage of quotes converted into confirmed orders.
- Time to respond to portal messages < 24 hours (same business day ideal).
- Total revenue generated through digital online channels +20% Year on Year.
- Service online portal data accuracy.
- % of service jobs with all required parts available before scheduled start (Target: ≥ 98%).
If you feel that you have the relative skills/attributes to fulfil this role then please apply now! The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.
Service and Parts Coordinator employer: Recruitment Helpline
RECRUITMENT HELPLINE is an excellent employer for Mobile HVAC Service Engineers, offering a dynamic work environment that values employee growth and development. With competitive salaries, door-to-door travel compensation, and a strong focus on teamwork and customer engagement, employees can expect a rewarding career while working across diverse sectors throughout the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Service and Parts Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential employers on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their service and parts coordination. Tailor your responses to show you're the perfect fit!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. Focus on articulating your experience in service coordination and how it aligns with the job requirements.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Service and Parts Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service and Parts Coordinator role. Highlight your experience in service coordination, parts management, and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your organisational skills and customer-focused mindset. Let us know why you’re excited about joining StudySmarter!
Show Off Your Communication Skills:Since excellent communication is key for this position, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail, so show us what you've got!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team at StudySmarter!
How to prepare for a job interview at Recruitment Helpline
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service and Parts Coordinator. Familiarise yourself with the key duties like managing parts coordination and handling warranty claims. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and ensured timely delivery, as this will highlight your suitability for the job.
✨Communicate Clearly and Confidently
Excellent communication is crucial for this position. Practice articulating your thoughts clearly and confidently. You might want to rehearse common interview questions related to customer service and problem-solving, so you can convey your ideas effectively during the interview.
✨Demonstrate Your Customer-Focused Mindset
Prepare to discuss how you've handled customer interactions in the past. Think of specific instances where you resolved issues or improved customer satisfaction. This will show that you have the right mindset for the role and are committed to delivering high-quality service.
