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For Companies At a Glance
- Tasks: Support Apple and Windows systems, maintain network infrastructure, and assist with IT projects.
- Company: Join a leading British manufacturer focused on sustainability and innovation.
- Benefits: Competitive salary, potential for part-time hours, and a supportive work environment.
- Why this job: Be part of a creative team making a real impact in technology and sustainability.
- Qualifications: Strong knowledge of Apple systems, basic coding skills, and a passion for technology.
- Other info: Dynamic workplace with opportunities for growth and learning new technologies.
The predicted salary is between 27000 - 30000 ÂŁ per year.
An excellent opportunity for an Entry‑Level IT Support Technician to join a well‑established company.
Job Type: Full‑Time, Permanent - 39.5 hours. (We are potentially open to part‑time hours across 5 days for the right candidate)
Salary: ÂŁ27,000 - ÂŁ30,000 (FTE) dependant on experience
Location: Site Based - Bromyard, Herefordshire, HR7
About The Company
A leading & innovative British trade manufacturer of a wide range of corporate & promotional merchandise & beautiful gifts. They design, manufacture, print & finish all of the products they sell on site, with many unique products made from sustainable materials. Based in rural Herefordshire they employ 60 people at their factory in a team that has won many industry awards for their products and services. Sustainability is at the core of what they do, they are Charter Members of the trade association (the BPMA) with ISO9001 Quality & ISO14001 Environmental certification. They are also Sedex (Supplier Ethical Data Exchange) registered, members of Made in Britain, corporate supporters of The Woodland Trust & Herefordshire Wildlife Trust. They are also partnered with Ecologi & charitable supporters of The Hope Centre in Bromyard. The company believes in & prides itself in rewarding honesty, hard work, efficiency & creativity. They are open and inclusive. Different points of view are not only welcomed but encouraged & celebrated.
About The Role
The company are seeking an enthusiastic and highly motivated IT Support Technician to join our team. The successful candidate will support both Apple and Windows computers and software, while helping to maintain and develop our network infrastructure and servers across on‑site and cloud‑hosted environments. The role involves regular interaction with multiple teams across the business and may also include support with web‑based projects, automated scripts and our internal FileMaker system, so experience in HTML, CSS, PHP and/or Python, or a genuine willingness to learn, would be highly beneficial.
Main Duties and Responsibilities
- General IT Tasks: Assist in the procurement and setup of new IT equipment. Planning, designing and building onsite IT systems. Participate in a range of varied IT projects across our facility. Contribute to the development and implementation of IT policies and procedures. Assist in maintenance of our onsite VOIP and camera system.
- Technical Support: Provide first‑level support for a range of Apple and Windows computers. Troubleshoot and resolve hardware and software issues. Assist users with software installation, configuration, and updates. Maintain documentation of support activities and resolutions.
- Network Management: Assist in the installation and maintenance of network cables and switches. Monitor network performance and troubleshoot connectivity issues. Ensure network security protocols are followed. Participate in network upgrades and expansions as needed.
- Software assistance: Assist in installation of software updates or new software packages. Assist artwork and design teams with management of Adobe Create Cloud. Assist other staff with Office and mail related issues.
- Open‑Source Software: Install, configure, and maintain open‑source software solutions. Collaborate with other staff to identify and implement open‑source software. Stay updated with the latest developments in open‑source software and technologies.
- Ongoing Development Responsibilities: Aid users, using in house software built on FileMaker. Help in debugging and fixing various FileMaker scripts. Assist in the code base maintenance of internal web applications using HTML, CSS, PHP. Assist in maintenance of internal python scripts. Be happy and willing to learn and work within industry best practices with regards to hosted web applications and software development. Assist and support other staff members in various departments in modernising and improving current technologies. Help with installing and configuring new technologies to allow departments to grow or adapt to changes in the industry. Be willing to learn new technologies and techniques, either via internal or external training. Maintaining paperwork as necessary for the operation of the IT department.
You will be expected to carry out any other duties that may reasonably be required by the Company. The Company reserves the right to vary or amend the duties and responsibilities of the post holder at any time according to the needs of the Company s business.
Experience, Skills and Knowledge
- Essential: Strong knowledge of Apple computers and macOS. Basic understanding of open‑source software and its applications. Genuine interest and love of technology. Desire to help non‑technical users make the most of technology. Familiarity with network infrastructure, including cable management and switch configuration. Excellent problem‑solving skills and attention to detail. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Willingness to learn and adapt to new technologies.
- Desirable: Knowledge of or experience working with FileMaker. Experience in working with Sage line 50. Basic knowledge of HTML, CSS, PHP, and/or Python. Experience with Linux or other Unix‑based operating systems. Familiarity with IT service management tools and practices. Some experience working with Windows 11.
If you feel that you have the relative skills/attributes to fulfil this role then please apply now for immediate consideration.
Equality
The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.
IT Support Technician employer: Recruitment Helpline
Contact Detail:
Recruitment Helpline Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Network, network, network! Reach out to friends, family, and former colleagues in the IT field. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Get your hands dirty with some practical experience. Volunteer for local charities or help friends with their tech issues. This not only builds your skills but also gives you real-world examples to discuss in interviews.
✨Tip Number 3
Prepare for interviews by researching common IT support questions and practicing your answers. Be ready to demonstrate your problem-solving skills with real-life scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Technician role. Highlight your experience with Apple and Windows systems, and any relevant skills in HTML, CSS, PHP, or Python. We want to see how you can contribute to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Share your passion for technology and how you can help non-technical users. Let us know why you're excited about joining our innovative team in Herefordshire.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled tech issues in the past. We love candidates who can think on their feet and come up with creative solutions, so don't hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. We can't wait to hear from you!
How to prepare for a job interview at Recruitment Helpline
✨Know Your Tech
Brush up on your knowledge of both Apple and Windows systems. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as any familiarity you have with network infrastructure. This will show that you're not just a tech enthusiast but also someone who can hit the ground running.
✨Show Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical challenges in the past. Think about times when you resolved issues for non-technical users or improved a process. This will demonstrate your ability to think critically and help others, which is key for this role.
✨Be Ready to Learn
Since the company values ongoing development, express your eagerness to learn new technologies and techniques. Mention any relevant courses or self-study you've done, especially in areas like HTML, CSS, PHP, or Python. This shows that you're proactive and committed to growing in your role.
✨Understand the Company Culture
Familiarise yourself with the company's commitment to sustainability and community support. Be prepared to discuss how your values align with theirs, and think about how you can contribute to their inclusive environment. This will help you stand out as a candidate who fits well within their team.