Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate service activities and manage parts for smooth operations.
- Company: Established company in Gateshead with a focus on service excellence.
- Benefits: Competitive salary, supportive work environment, and growth opportunities.
- Why this job: Join a dynamic team and make a real impact in service coordination.
- Qualifications: 2+ years in service coordination and strong communication skills required.
- Other info: Fast-paced role with opportunities for professional development.
The predicted salary is between 28000 - 28000 £ per year.
An excellent opportunity for a Service and Parts Coordinator to join a well-established company based in Birtley, Gateshead.
Job Type: Full-Time, Permanent
Location: Gateshead
Salary: £28,000 per annum depending on experience
Reports to: Lead Service Engineer
About the Role
The Service and Parts Coordinator plays a critical role in ensuring the smooth operation of the service department by coordinating service activities, managing parts quotations, ordering and delivery, and acting as a key liaison between technicians, suppliers, and customers. This position requires strong organisational skills, attention to detail, and excellent communication to support timely, efficient service delivery. He/She will also be responsible for supporting the management, performance, and continued growth of the company’s digital sales platforms.
Main Duties
- Manage end-to-end parts coordination, including pricing support, quoting, ordering, delivery, returns, cost control, and the preparation and processing of related documentation such as purchase orders, invoices, credits, delivery notes and quality documentation.
- Handle service and parts warranty claims, including submission, tracking, and resolution with suppliers and internal teams.
- Monitor on-time delivery of parts and inventory to support service operations.
- Manage online parts orders across company website, customer portals, including order entry, verification, fulfilment coordination, shipping, and post-sale support.
- Assist in the management and growth of service contracts.
- Monitor overdue appointments through the customer portal and efficiently schedule, coordinate, and manage service appointments, work orders, and technician assignments.
- Maintain accurate and up-to-date customer portal data following onsite visits and internal engineering activities.
- Manage and maintain the supplier base, including supplier relationships, pricing negotiations, shipment tracking, discrepancy resolution, and processing returns or warranty parts.
- Manage inventory control processes within the ERP system, including product setup, stock monitoring, replenishment, and inventory reconciliation.
- Organise and coordinate domestic (UK) and international shipments, ensuring timely delivery and compliance with relevant logistics requirements.
- Collect and review technician timesheets and calculate service costs for customer billing and reporting.
- Ensure compliance with company policies, safety standards, and quality procedures related to parts handling and storage.
- Support the continuous improvement of online sales, parts supply, and service coordination processes.
- Ensure quality standards are consistently met to deliver the highest level of service to customers.
- Embrace and support company values.
Candidate Requirements
- High school diploma or equivalent (associate’s degree or technical training preferred).
- 2+ years of experience in a service coordination, parts, logistics, or related role.
- Strong organisational and multitasking abilities.
- Excellent verbal and written communication skills.
- Proficiency with inventory management systems, ERP software, or service management tools.
- Familiarity with basic digital marketing concepts, including online promotions, email communications, and customer engagement tools.
- Customer-focused mindset with strong problem-solving skills.
- Ability to work effectively in a fast-paced, deadline-driven environment.
- Attention to detail and accuracy in documentation and inventory control.
- Collaborative team player with the ability to work independently.
- Basic mechanical or technical understanding.
KPIs
- 60-80% percentage of quotes converted into confirmed orders.
- Time to respond to portal messages < 24 hours (same business day ideal).
- Total revenue generated through digital online channels +20% Year on Year.
- Service online portal data accuracy.
- % of service jobs with all required parts available before scheduled start (Target: ≥ 98%).
If you feel that you have the relative skills/attributes to fulfil this role then please apply now!
The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.
Service and Parts Coordinator in Gateshead employer: Recruitment Helpline
Contact Detail:
Recruitment Helpline Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service and Parts Coordinator in Gateshead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Service and Parts Coordinator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their service operations and think of examples from your past experience that showcase your organisational skills and customer-focused mindset. This will help you stand out as the perfect fit!
✨Tip Number 3
Practice your communication skills! Since this role requires excellent verbal and written communication, consider doing mock interviews with friends or family. This will help you articulate your thoughts clearly and confidently during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you along the way, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Service and Parts Coordinator in Gateshead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service and Parts Coordinator role. Highlight your relevant experience in service coordination, parts management, and any logistics roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific examples of your organisational skills and how you've successfully managed parts or service operations in the past.
Show Off Your Communication Skills: Since this role requires excellent communication, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Recruitment Helpline
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Service and Parts Coordinator. Familiarise yourself with parts coordination, service management, and inventory control processes. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and ensured timely delivery of services or products.
✨Communicate Clearly
Excellent communication is crucial for this position. Practice articulating your thoughts clearly and concisely. During the interview, listen carefully to the questions asked and respond thoughtfully, demonstrating your ability to liaise effectively with technicians, suppliers, and customers.
✨Embrace Digital Tools
Familiarity with ERP systems and online sales platforms is a must. Brush up on your knowledge of these tools and be prepared to discuss how you've used them in previous roles. Highlight any experience you have with digital marketing concepts, as this will show your versatility and readiness to support the company's growth.
