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- Tasks: Be the friendly face for customers, handling inquiries and ensuring a smooth aftersales experience.
- Company: A family-owned business with over 120 years of history in Canterbury.
- Benefits: Enjoy 32 days holiday, competitive pay, bonuses, and a fun work environment.
- Why this job: Join a passionate team and make a real difference in customer satisfaction.
- Qualifications: Strong customer service skills and a full, clean driver’s licence required.
- Other info: Full training provided; perfect for those eager to learn and grow.
The predicted salary is between 30000 - 42000 £ per year.
As the first point of contact for all aftersales customers, a helpful and welcoming manner ensures a good first impression. Whilst the day gets busier, you will need to be able to keep calm under pressure, listen carefully to instruction, and follow procedures thoroughly.
Working collaboratively in a small but efficient team, you will be handling a multitude of tasks throughout the day with professionalism and diligence and a keen eye for accuracy and detail. From checking customers in, to arranging appointments, advising customers of additional repairs and invoicing, you will be organised in your approach to the working day to ensure each task is completed in full and to a high standard.
Continuing to build a strong rapport with our existing and loyal customer base, you will also provide an exceptional experience for customers who are new to our business, ensuring excellence in customer care is the priority of your day.
Essential Skills Required:- Excellent standards of customer service in person, on the phone and through digital communications
- A full, clean driver’s licence
- Ability to listen carefully and follow instructions / processes
- Strong work ethic
- Strong focus on the tasks at hand to ensure a calm and controlled flow to the day
- Computer literacy and ability to learn new software and systems
- Good level of numeracy and literacy
- Ability to work independently and self-sufficiently (once fully trained)
- Ability to work collaboratively and effectively in a team
- Effective time management and ability to prioritise tasks
- Self-motivation to exceed departmental targets in sales and customer care
- Experience in the Aftersales Automotive industry (full training will be provided)
As a small but hardworking team, we emphasise the need for the right attitude when applying for this role. If you are keen to learn, utilise your time at work productively and enjoy working collaboratively with others, we look forward to receiving your application.
Company Benefits:- 32 days annual holiday (includes 8 bank holiday days) – pro-rata for part time staff.
- Good rates of pay, with a supplement for night shifts
- Bonus scheme
- Welcome pack & company induction
- Uniform provided
- Discounted servicing & parts across the Group
- Company Pension
- Cycle to work scheme
- Annual staff social events
- Barretts Summer Ball (held every 2 years)
In 2022, they celebrated its 120th anniversary, as a family-owned & operated business. They are one of the few family businesses that have been trading in Canterbury since the turn of the last century, providing a unique, personal and first-class customer service across Kent.
They have evolved from selling cycle fittings in 1902 to acquiring & developing multiple leading vehicle franchises in the Canterbury & Ashford areas. They pride ourselves on customer service, and with over 100 years of experience, we know the level of service you expect to receive from a trusted family dealership. We are passionate about making the car buying process an enjoyable experience, with our team of professional staff, that you can trust and rely on to guide you through seamlessly.
The Company combines traditional values of the past, with the cars of today. The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.
Aftersales Advisor in Canterbury employer: Recruitment Helpline
Contact Detail:
Recruitment Helpline Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Advisor in Canterbury
✨Tip Number 1
First things first, make sure you know the company inside out. Check out their website and social media to get a feel for their vibe and values. This will help you tailor your approach and show them you're genuinely interested in being part of their team.
✨Tip Number 2
When you get that interview, don’t just prepare answers; think about questions too! Ask about their customer service philosophy or how they handle busy days. This shows you’re not just there to talk about yourself but are keen to understand their operations.
✨Tip Number 3
Practice makes perfect! Role-play common interview scenarios with a friend or family member. This will help you stay calm under pressure and ensure you can listen carefully and follow instructions, just like you would in the job.
✨Tip Number 4
Finally, don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Aftersales Advisor in Canterbury
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service, whether it's face-to-face, over the phone, or through digital channels. We want to see how you can bring that helpful and welcoming manner to our team!
Keep It Organised: When writing your application, be clear and organised. Just like in the role, we appreciate a calm and controlled approach. Use bullet points or headings to make it easy for us to read through your skills and experiences.
Tailor Your Application: Take a moment to tailor your application to the Aftersales Advisor role. Mention specific tasks from the job description that you’re excited about and how your skills align with what we’re looking for. It shows us you’ve done your homework!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role or our company culture!
How to prepare for a job interview at Recruitment Helpline
✨Know Your Customer Service Basics
As an Aftersales Advisor, you'll be the first point of contact for customers. Brush up on your customer service skills and think about how you can create a welcoming atmosphere. Prepare examples of how you've handled customer queries or complaints in the past to showcase your experience.
✨Stay Calm Under Pressure
The job can get busy, so it's crucial to demonstrate your ability to stay calm and collected. Think of situations where you've successfully managed stress or tight deadlines. Practising some calming techniques beforehand can also help you maintain your composure during the interview.
✨Show Off Your Organisational Skills
You'll need to juggle multiple tasks, so be ready to discuss how you prioritise and manage your workload. Bring up specific examples of how you've organised your day or tackled competing responsibilities in previous roles. This will show that you're prepared for the demands of the job.
✨Emphasise Teamwork and Collaboration
Since you'll be working in a small team, highlight your ability to work collaboratively. Share experiences where you've contributed to a team effort or helped colleagues achieve their goals. This will demonstrate that you understand the importance of teamwork in delivering excellent customer service.
