At a Glance
- Tasks: Manage client relationships and ensure top-notch cleaning services for schools and businesses.
- Company: Established commercial cleaning leader in the North East with over 40 years of experience.
- Benefits: Competitive hourly wage, flexible shifts, and a supportive team environment.
- Other info: Exciting growth opportunities in a friendly and collaborative workplace.
- Why this job: Join a dynamic team and make a real difference in client satisfaction and service quality.
- Qualifications: Experience in account management and strong communication skills are essential.
The predicted salary is between 14.5 - 14.5 £ per hour.
Excellent opportunity for an experienced Account Manager to join a well-established company based in Newcastle Upon Tyne.
Salary: £14.50 per hour plus benefits
Job Type: Full Time / Permanent
Hours: 37.5hrs PW. Shift patterns: Week 1 - 05:00 - 13:00; Week 2 - 11:00 - 19:00. Shifts may vary. This role requires flexibility to meet operational needs.
The Company: Established over 40 years ago, they are a leading provider of commercial cleaning services in North East of England. Today their network extends to more than 40 trusted branches throughout the UK. Due to exceptional growth, the company is seeking an experienced and motivated Account Manager to join their dynamic team. This is an exciting opportunity for a professional with expertise in the commercial cleaning sector to take ownership of managing approximately 15-20 clients, mainly schools but other commercial premises too.
Key Responsibilities:
- Client Management: Build and maintain strong relationships with clients, acting as their primary point of contact. Liaise with clients via telephone and face-to-face to address any concerns, provide updates, and ensure satisfaction.
- Team Collaboration: Work as part of a supportive and friendly team, sharing insights and strategies for continuous improvement. Provide guidance and support to site teams, ensuring they deliver high standards of cleaning services.
- Problem Solving: Act proactively to identify and resolve issues.
Account Manager employer: Recruitment Helpline
Join a well-established company in Newcastle Upon Tyne that has been a leader in the commercial cleaning sector for over 40 years. With a strong focus on employee development and a supportive work culture, this role offers not only competitive pay but also the chance to build meaningful relationships with clients and collaborate with a dedicated team. Enjoy flexible working hours and the opportunity to grow within a dynamic environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Recruitment Helpline. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Recruitment Helpline before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Recruitment Helpline:Your cover letter is your chance to shine! Tell us why you want to work at Recruitment Helpline specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Recruitment Helpline!
How to prepare for a job interview at Recruitment Helpline
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
